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How to Install & Setup the AppsFlyer Ads Integration

​AppsFlyer enablement in SprinklrAppsFlyer Cohort enablement in Sprinklr​ To learn more about getting this capability enabled in your environment, please work with your Success Manager.Getting StartedUpon reaching out to your Success Manager, please provide them with the following information:AWS Ac

marketing

Knowledge Base Article

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Setting Up Appsflyer

RS
Account Controls for Facebook Ad Accounts

Account controls enable you to choose how your ads are delivered based on specific requirements, such as age restrictions or geographic limitations. These controls apply to all campaigns in your ad account.Account controls give you reassurance that when you choose settings that use AI, such as Advan

marketing

Knowledge Base Article

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Setting Up Facebook in Sprinklr

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How to Apply Section Level Filtering in Ads Dashboards

Leverage Section-Level Filtering to navigate through detailed business reports and analytics.To allow in-depth analysis of business data within the same report, in reports with multiple sections, in addition to the common top dashboard-level filters, you can apply custom filtering at the section lev

marketing

Knowledge Base Article

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Dashboard

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How to Import Ad Creatives in the Ads Creative Library

In the Ads Creative Library, you can bulk import the images and videos for Facebook and Twitter. You can upload the images and videos in a zip folder along with a spreadsheet comprising the media details such as the image name. This capability will help you save time from doing repetitive imports fo

marketing

Knowledge Base Article

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Create Ad Creatives in Bulk in Creative Library

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Dow Jones Factiva as a Source

Dow Jones is a leading global news content provider specializing in global news content across Web and Print sources. Dow Jones Factiva focuses on digitally archiving an extensive torrent of global news content. Dow Jones brings in additional 5300+ sources, enhancing Sprinklr’s current source covera

Insights

Knowledge Base Article

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Source related

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Add TikTok Business Accounts

Relevant PersonasTo whom is this capability relevant?Social Media Managers / Account owners - Any user who has credentials for the Brand’s TikTok account and can authorize to add the brand’s social media accounts on Sprinklr.Use CasesWhat business problem does it solve, and what can it achieve?You c

marketing

Knowledge Base Article

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Setting Up TikTok in Sprinklr

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Manage Schedule Policies

The Scheduling Policy builder allows you to configure and manage work schedules for agents, ensuring optimal coverage and adherence to labor laws. This feature allows you to efficiently plan shifts, manage day-offs, and ensure fair distribution of working hours, enhancing workforce productivity and

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Manage Schedule Policies

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Compose Facebook Placement Asset Customization Ads

Customize your ad creatives for different placements and increase the visibility of your ads for users.While creating a new creative for your Facebook campaign, you can customize your ad creatives for different placements by enabling Placement Asset Customization (PAC). This will allow you to provid

marketing

Knowledge Base Article

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Facebook Ad Formats

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Smart Alerts capabilities within Listening

Proactive alerts on anomalies identified by Sprinklr's AI.​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same – Listening Insights alertsProduct Insights alertsLocation Insights alertsThe key

alerting capabilities

Insights

Alerts capabilities

Smart Alerts

+1

Knowledge Base Article

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Listening Smart Alerts

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Common Publishing Errors

While publishing from the sprinklr platform some time posts fail due to some error w.r.t the channel. In sprinklr we have a list of some common errors which we generally receive from the channel end due to some ‘N’ reason like User account is not active or having permissions issue etc. Let's di

Publishing - SES

social

Social - SES

Knowledge Base Article

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Know More

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Reporting on Surveys

How you can leverage Care reporting to analyze and organize the main findings of your customer care surveys and identify key areas of improvement. With reporting, you can measure customer satisfaction and provide actionable insights for business development.Sprinklr supports reporting for customer c

Service

Knowledge Base Article

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Module Wise Use Cases

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Supported Metrics and Dimensions in Unified Performance Analytics

Unified Performance Analytics brings together trended performance data from both Paid and Social Analytics at the postand ad levels. This unified view allows you to analyze and understand campaign performance precisely when insights become available on the day they're generated.Below, you'

marketing

Knowledge Base Article

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Unified Performance Analytics

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AppsFlyer Ads Reporting Metrics & Dimensions

Once your AppsFlyer is integrated, you'll be able to view analytics data in Ads Reporting. The following metrics are available and can be used to build widgets in custom dashboards.Supported Dimensions and Metrics for ReportingAvailable DimensionsDimensionsDescriptionAppsFlyer Ad IDThe Ad ID as

marketing

Knowledge Base Article

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Reporting & Analytics

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Create an existing model validation for Sentiment or Advanced Insights in AI Studio

This article will provide a step-by-step guide on how to validate Sprinklr's Sentiment or Advanced Insights Models. Check Introduction to Sentiment and Advanced AI Models in AI Studio for details about the model itself. If you want to create a new training project for the Text Classifier model,

Insights

Text Classifiier

ai studio

Validate Existing Model for Text Classifier

Knowledge Base Article

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Create an Existing Model Validation for Sentiment or Advanced Insights in AI Studio

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Create a CTA URL Template for WhatsApp Business

Your customers might hesitate to click on raw URLs that contain lengthy or obscure strings when they receive text messages. In such cases, you may prefer to send an interactive message with body text and a call-to-action (CTA) URL button. These CTA URL buttons enable you to link any URL to a button,

Service

Knowledge Base Article

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CTA URL Templates

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Voice Transfer Report

This report utilizes Social Analytics as its data source and provides a detailed overview of call transfers, encompassing crucial data points such as agent information, transfer types, transfer times, and transfer statuses. When you examine these elements, you gain insights into call handling effici

Service

Updated Article

26.4

Knowledge Base Article

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Voice Use Cases

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Source Coverage in Locations Insights

Different ways of sourcing dataLocation Insights primarily accesses data via four channels for generating actionable AI based insights:Review Source PagesOwned AccountsFirst Party Data Ingestion (FPDI)Social ListeningReview Source PagesReviews for brands or services on a review page can be sourced i

Insights

Knowledge Base Article

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Sources

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TVEyes as a source

Learn how you can use TVEyes as a source for MM&A to monitor and analyze additional broadcast data from TV and Radio channels.TVEyes is a leading broadcast data vendor specializing in global news content from TV & Radio channels. With global coverage and rich data assets, TVEyes allows you t

Insights

Knowledge Base Article

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Source related

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Customize Survey Expiry Date Format

When you configure a rule to send surveys to customers, you can set the due date/expiry date format to numerical form. This will help you to set the due date according to your language convenience.Note: Use of this feature requires that Case Management be enabled in your environment. To learn more,

Surveys

Service

Rule Engine

Knowledge Base Article

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Sending Surveys

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SLA Preset Configuration

SLA metrics are used for measuring agent/community manager response times against pre-set objectives (in consideration of business hours, if applicable) to determine brand and employee performance.To Set Up SLA ConfigurationClick the New Tab icon . Under the Sprinklr Social tab, click Reporting with

social

Reporting - SES

Social - SES

Service

Knowledge Base Article

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SLA monitoring