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Customer-Facing Guided Workflows as Self-Help Guides

OverviewBrands have the option to configure customer-facing guided workflows directly on their website, enabling customers to benefit from an interactive and user-friendly experience. These workflows serve as valuable self-help tools, allowing customers to troubleshoot issues and find solutions inde

Service

Knowledge Base Article

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Self Help Guides

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Manage Segment

Business problemOnce the segments are created, calling can take place on them based on the configurations specified in the campaign itself. In order to utilize the data present in the segments better, there is a need to perform actions on the segment. These actions could range from reconfiguring the

Sprinklr Service

Voice Campaigns

segment

20.10

+3

Knowledge Base Article

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Manage Leads

RS
Add Column Section for Record Manager

The Record Manager is a dynamic, tabular interface that allows you to manage records efficiently. The Columns section enables you to configure the visible fields, sorting logic, filtering rules, row-level actions, and other interaction options.You can configure the Record Manager through the Columns

Knowledge Base Article

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Add Column Section for Record Manager

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User Onboarding Experience with Progressive Screener

This article explains the onboarding experience users see when Progressive Screener is enabled in Advocacy. It describes how questions are displayed, how the system uses existing user data, and what happens during and after onboarding. Use this guide to understand the end‑user journey and set expect

Advocacy - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

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Screener V2

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Benefits of Unified Routing

With the capability of automatic case distribution, Unified Routing is a giant leap from traditional routing mechanisms, helping brands to provide faster and smooth customer care services. By leveraging intelligent routing mechanisms, businesses can deliver efficient and personalized support, leadin

Service

Knowledge Base Article

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Unified Routing Overview

RS
Click-to-Dial in CTI

The Click-to-Dial feature in Sprinklr CTI allows agents to place outbound calls instantly by simply clicking on any phone number within the third-party CRM interface such as Salesforce. This seamless integration eliminates the need for manual dialing, helping agents save time and minimize dialing er

Insights

social

Service

Knowledge Base Article

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Click-to-Dial

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Create Conversation Insights Reports

Learn how to create a Conversation Cluster report in Conversation Insights to leverage millions of digital conversations to power your market research.With Conversation Insights, you can create an AI-powered Conversation Cluster report using which you can gain rich insights into the competitive land

Insights

create conversation cluster report

Conversation Insights

Knowledge Base Article

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Create Conversation Cluster Report in Conversation Insights

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Building Customer Journeys on WhatsApp Business Using Journey Facilitator - Manual and Trigger Based

Learn how to strategize business goals using Journey Facilitator and convert your potential leads on WhatsApp Business into customers.Sprinklr’s Journey Facilitator helps you to create unified, omnichannel customer journeys using a visual, state-of-the-art flow builder. In this article, you will lea

Service

Journey Facilitator

WhatsApp Business

Knowledge Base Article

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WhatsApp

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Smart Clusters widget

Smart Clusters widget, powered by Sprinklr AI, enables brands to understand their consumers' unmet needs, and top trends around their brands, products, and/or categories. It will enable you to discover top themes automatically synthesized from conversations using unsupervised clustering. You ca

Smart Clusters Widget

Insights

Knowledge Base Article

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Types of Widgets

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VKontakte as a Listening source

By adding VKontakte as a Listening source, you can listen to and learn from VKontakte data in real-time. ​VK, aka "Russian Facebook", is Russia's largest social media platform. VKontakte attracted millions of users around the former Soviet countries, such as Kazakhstan, Belarus, Latvi

Insights

Knowledge Base Article

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VK

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System Best Practices

Supported operating environments​​When setting up the operating environment to work with Sprinklr, please review these requirements:Operating System(OS)(Agent Workspace): Windows 10 / Windows 11 / macOS 10.14+/ Ubuntu/ Citrix VDIRAM: Recommended 8GB of RAMCPU: Intel Core i5 4440 or better/AMD Ryzen

service channels - voice

Service

Knowledge Base Article

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Best Practices for Optimal Telephony Setup

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Journalist and Publication Management

Along with Journalist and Publication discovery, Sprinklr also provides you with the ability to manage your desired influencers as per your goals. You can manage Journalist and Publication by:Creating a new Journalist/Publication listAdding Journalist/Publication to an existing listFavoriting the re

Insights

Knowledge Base Article

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Journalist and Publication related

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Create a Shortened Link without Creating a Post

This will explain how to create a shortened link in the Sprinklr platform without actually having to publish a post on the platform. This can be useful for clients who need a shortened link for Instagram or other social media channels they wish to post from natively. Why Use Shortened Link?Shortened

experience:space

release:N-A

Custom Link

social

+9

Knowledge Base Article

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Shortened links

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Create a Shortened Link without Creating a Post

This article will explain how to create a shortened link in the Sprinklr platform without actually having to publish a post on the platform. This can be useful for clients who need a shortened link for Instagram or other social media channels they wish to post from natively. Why Use Shortened Link?S

experience:space

release:N-A

Custom Link

social

+9

Knowledge Base Article

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URL Shorteners

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Test Journey on Single Profiles

OverviewThe testing feature allows you to evaluate a trigger-based journey on a single profile after it has been created and deployed. This functionality ensures that the journey operates as intended before it goes live.EnablementThe feature is enabled by default.Key Benefits of Testing the Trigger-

Service

Knowledge Base Article

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Journey Builder

RS
Sprinklr Copilot for Social - Discover Content in Editorial Calendar

OverviewSprinklr Copilot for Social simplifies the process of finding posts and drafts in the Editorial Calendar or Planner using natural language. Whether you're new to Sprinklr or aiming to work more efficiently, Copilot lets you accomplish tasks without the hassle of navigating complex filters.No

Publishing - SES

social

20.7.1

Sprinklr Social

+3

Knowledge Base Article

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Social Copilot

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Sprinklr Insights: 19.11 Capabilities and Enhancements

Sprinklr Insights' latest 19.11 release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Insights' latest release:Sprinklr Insights​Sprinklr MarketingSprinklr

marketing

Insights

social

Service

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

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Create Spark Ads using Authorized TikTok Posts

Boost your organic TikTok posts to increase engagement and reach a bigger audience.Sprinklr allows you to boost organic TikToks into Spark Ads — a native ad format that enables you to leverage organic TikTok posts and their features in your advertising. This will ensure maximum engagement with an am

marketing

Knowledge Base Article

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Create TikTok Spark Ads

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How to Manage Ad Creatives in the Ads Creative Library

In the Ads Creative Library, you can execute various actions on your desired Paid Assets such as Editing, Deleting, Cloning, etc. In this article, we will brief you about these actions and how you can use them on your ad creatives.To Manage Individual Ad CreativesClick the New Tab icon . Under the S

marketing

Knowledge Base Article

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Manage Creatives in Ads Creative Library

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Conversational AI - Admin Panel and Toggles

OverviewConfigure various settings for your conversation AI application.Timeout SettingsThe timeout happens when a user does not respond for a specified duration. Using Timeout Settings, you can handle the scenarios by reminding them that you are expecting a reply or take some specific actions. For

Conversational AI & Bots

Service

Knowledge Base Article

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Advanced Settings