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Build Custom Metrics in Sprinklr Insights

Learn how to create Custom Metrics & leverage them in reporting to achieve desired use cases.Custom Metrics allows you to create your own derived metrics using standard reporting metrics. These custom metrics can be used to collect and analyze data that reporting does not track automatically. Cu

Insights

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Boost Analysis in Unified Performance Reporting

OverviewBoost Analytics in Unified Performance Analytics (UPA) helps you measure the impact of boosting social posts with confidence. It aligns posts by their boost start date and organizes performance into three clear phases: Pre-Boost, In-Boost, and Post-Boost.This approach consolidates organic, p

Knowledge Base Article

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Unified Performance Analytics

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How to Copy Custom Field Values from Outbound Posts to Ad Variants

You can use the Paid Rule Engine to automatically assign Post custom fields to Ad Variant custom fields. In this article, we will guide you through the actions that can be used to implement this use case.How to Copy Custom Field Values from Outbound Posts to Ad Variants via Paid RulesClick the New T

marketing

Knowledge Base Article

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Advanced Use Cases

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Conversation Timeline

Conversation WidgetAgent Customer Conversations - The conversation widget provides a timeline view of the agent-customer conversation. One can click on any point on the timeline to land on the desired message. Agent/Customer Transfers - View the number of transfers and the agents (as well as custome

Sprinklr Service

20.10

Service

26.1.1

+1

Knowledge Base Article

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Case Analytics Page Widgets

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Standard Analytics on Text Question Types

Text analytics enables the quantification of open-ended data by identifying key phrases and assigning them to relevant categories. These categories are structured in a hierarchical and interrelated manner. The complete set of these categories, organized by their levels, is called a taxonomy.Note: Du

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Standard Analytics

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Paid Initiative

Supported ObjectivesEnumLabelOUTCOME_AWARENESSFacebook AwarenessOUTCOME_ENGAGEMENTFacebook EngagementOUTCOME_LEADSFacebook LeadsOUTCOME_SALESFacebook SalesOUTCOME_TRAFFICFacebook TrafficOUTCOME_APP_PROMOTIONFacebook App PromotionMARKETING_MESSAGESMarketing MessagesSupported CategoriesEnumLabelHOUSIN

marketing

Knowledge Base Article

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Facebook

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Survey Report

Overview:The Survey report contains all the related time stamps and KPIs related to survey, customer profile info and a holistic data of all instances from when the survey was sent to customer to when customer responded and submitted the survey.​Key Details​Data Aggregation and Filtering Options    

Service

Knowledge Base Article

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Report Glossary

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Sprinklr v15.5.0 – Sprinklr Insights Capabilities and Enhancements (Consolidated)

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.5.0

Spring Release 2020

New Capabilities and Enhancements

+6

release_note

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v15.5.0 (July)

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Unified Platform: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

Insights

social

Core Platform and Cross-Products Enhancements

+3

Knowledge Base Article

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v17.4.0 (April)

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Profile List Based Journey Trigger

Overview In this article, we’ll walk through the mechanism of triggering a journey based on profile lists. Profile lists are tags that can be placed on a profile. Journey configuration contains an option to choose the desired profile list. It supports the triggering of both global and workspace prof

Service

Knowledge Base Article

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Journey Trigger Settings

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FAQs (Supervisor Console)

​Find below the answers to frequently asked questions about Supervisor Console 2.0.​Is Supervisor Console 2.0 available only in persona mode?Supervisor Console 2.0 comes in the following views.Persona ModeHyperspace ModeHyperspace view is an integration of enterprise and persona view.​​Hyperspace vi

Service

Knowledge Base Article

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FAQs

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X Capabilities and Limitations

In this article, we will cover the capabilities and limitations of X (formerly Twitter) within the Sprinklr platform.X General Capabilities and LimitationsFunctionalitySprinklr Space SupportedSprinklr Mobile SupportedNotesFor details on media recommendations, see X Media Recommendations.Publish Phot

social

Knowledge Base Article

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Getting started

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What is Unified Analytics?

In today’s complex digital landscape, marketers aim to capture the full voice of the customer by analyzing vast volumes of data generated across multiple social touchpoints, including posts, ads, direct messages, product discussions, brand mentions, and influencer activity.​ To gain meaningful insig

marketing

Knowledge Base Article

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Overview

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Radio as a Listening source

By adding Radio as a Listening source, you can listen to and learn from radio channels.Sprinklr supports Radio as one of its traditional Listening sources. Radio source contains radio broadcasts of news or commentaries on various topics. LexisNexis provides a transcript and audio clips of major Radi

Insights

Radio Data

Radio as a Listening Source

Knowledge Base Article

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Radio

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TV as a Listening source

By adding TV as a Listening Source, you can listen to and learn from them.Sprinklr supports TV as one of its traditional Listening Sources. LexisNexis provides us with a transcript of major tv sources and Video Clips for popular news channels and radio stations. Video clips are only available for th

TV as a Listening Source

LexisNexis

Insights

TV Data

Knowledge Base Article

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TV

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Search and Filter in Engagement Columns

Search and Filter functionalities in Engagement Columns help you quickly search and analyze billions of conversations on social media. Additionally, you can accelerate your speed to insights by performing an advanced search within the Engagement Columns.In this article, you will learn about how to p

Search in Engagement Columns

Engagement - SES

Engagement Columns

social

+3

Knowledge Base Article

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Search & Filtering

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What is a Macro?

In Sprinklr, a macro is a feature that allows businesses to automate and streamline their social media management processes. Macros are pre-defined sets of actions that can be executed with a single click, such as responding to common customer inquiries or applying tags to messages.Macros can be cus

Service

Knowledge Base Article

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What is a Macro

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Digital Channels Real Time View

The Digital Channel Real-Time View report offers a comprehensive overview of key operational metrics, including total case count, cases per hour, awaiting assignment count, cases in progress, average cases per hour, open cases, wait times, and service levels.Additionally, the report includes work qu

Service

Knowledge Base Article

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Detailed Dashboards

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Conversation Insights: Best Practices

Below are the best practices you should follow while using Conversation Insights –Brand-specific queriesYou can create queries around your brand to understand the competitive landscape for your brand, and easily identify white spaces & unmet needs.Example – International watch brandInput query(&

Insights

Conversation Insights Best Practices

Conversation Insights

Knowledge Base Article

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Best Practices

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Create Smart Alerts using Rule Engine

Learn how to create smart alerts using the Rule Engine and view them in one place.Sprinklr's Smart Alert emails help executives keep a tab on sensitive topics and give them context around an emerging crisis. The email alert is sent when you set an alert for Topic Groups, Topics, and Topic Tags.

Insights

Create Smart Alerts Using Rule Engine

Knowledge Base Article

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Alert Creation using Rule Engine