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Auto Boost Rule Conditions & Actions

Leverage auto boost rules in Rule Engine to automatically boost your organic posts and enhance their performance.​Sprinklr allows you to automate boosting an organic post for your social media channels using Auto Boost Rules in Rule Engine. By configuring rules for automatically boosting a post, you

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Getting Started

RS
Guided Workflow Screen Components - Hierarchical Picklist

The Hierarchical Picklist component enables brands to capture multi-level categorical information through a single, interactive dropdown. It is designed for use cases where the user must drill down through multiple layers of a hierarchy—such as Issue Category → Sub-Issue → Reason—within one consolid

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Guided Workflow Canvas

RS
Sandbox Validation Framework

​Note: This feature is a Limited Availability feature and DP controlled. To enable this feature in your environment, contact your Success Manager. Alternatively, you can submit a request at tickets@sprinklr.com.The Validation Framework in Sandbox Changeset Management process is used while moving cha

marketing

Insights

social

New Article

+6

Knowledge Base Article

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Deploying Inbound Change Set

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Ad Comment Moderation for Facebook

Learn about the new Facebook comment moderation capabilities in Sprinklr and how you can use them to monitor and manage all comments and replies within Sprinklr.What Comments can we get?What actions can we take?The table below provides you with information about the types of comments that can be fet

marketing

Ad Comment Moderation

Facebook

Advertising

Knowledge Base Article

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Facebook

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Create a Task Macro

Macros are used to execute multiple actions on an entity with a single click. You can apply task macros to tasks to take multiple actions the same way you can with other entity types. Macros allow you to create efficient task workflows, taking multiple actions on a task at once. While creating Task

experience:space

Insights

article:howto

release:N-A

+8

Knowledge Base Article

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Macros

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Dynamic Product Ads for Snapchat

​Leverage dynamic ads to show relevant content to your prospects based on their searches on your website or app.​Enablement Note: The use of this feature requires that Sprinklr Marketing (Ads) be enabled in your environment. To learn more about Sprinklr Marketing (Ads), please work with your Success

marketing

Knowledge Base Article

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Compose Snapchat Ads

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Manage Forecast Scenarios

The Forecast Scenario is an entity in Sprinklr Service’s Workforce Management (WFM) module that predicts inbound traffic volume (Volume Forecast) for a specified date range, along with agents required to maintain the service level based on the Volume Forecast.With integrated Forecasting and Capacity

Sprinklr Service

20.7.1

20.10

Service

+2

Knowledge Base Article

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Forecast Scenarios

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WeChat capabilities and limitations

Get familiar with all the capabilities and limitations of WeChat.WeChat is a Chinese social media mobile application with over 1 billion active users per month. With its broad reach, extensive user base, and diversity of conversation, WeChat offers a unique opportunity for brands to engage at the fo

experience:space

WeChat

article:howto

channel:wechat

+6

Knowledge Base Article

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Setting up Wechat in Sprinklr

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WeChat API Capabilities and Limitations in Sprinklr Distributed

WeChat is a Chinese social media mobile application with over 1 billion active users per month. With its broad reach, extensive user base, and diversity of conversation, WeChat offers a unique opportunity for brands to engage at the forefront of trends.This article covers the API capabilities and li

social

Social - SES

DST - SES

Knowledge Base Article

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Channel Limitations (Distributed)

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Push Notifications

Push notifications allow users to receive real-time updates from the Live Chat Messenger, ensuring seamless communication even when the app is running in the background or closed. Prerequisites Before configuring push notifications, ensure you have the following: Android Google servic

Service

Knowledge Base Article

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Push Notification

RS
Sprinklr Service: Patch Changes (19.5.1)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.5.1 Patch (Jun 14-17, '24)

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HSM Templates for WhatsApp Business

Note: WhatsApp Template Updates:Pause on WhatsApp Marketing Messages for US Customers: Effective April 1, 2025, Meta will temporarily halt businesses from sending marketing template messages to WhatsApp users with US phone numbers (+1 dialling code). Meta advises businesses to utilize utility, authe

Service

Knowledge Base Article

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HSM Templates

RS
Sprinklr Marketing: 19.8.1 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Sprinklr MarketingSprinklr ServiceSprinklr Insi

marketing

Insights

social

Service

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

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Reporting on Facebook Catalog Ads

Facebook creates different posts for different Products picked from the Product Catalog. In Sprinklr, you can view actionable insights and comments for Products (from Catalog) with the ability to filter and pivot on all product dimensions (category, size, etc.) as well as analyze comments for a part

marketing

Knowledge Base Article

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Reporting & Analytics

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Case Stream

Case Stream lists the cases in the selected dashboard and column, giving agents a clear, consolidated view of their work. The layout provides ample space to display useful widgets and case properties on a single screen, helping agents resolve issues faster with fewer clicks. ​Advanced search options

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Introduction to Unified Agent Desktop

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Ads Custom Metrics Governance

Using the Governance capability, you can share your custom metrics to the different workspace(s) or user(s)/user group(s). In this article, you will be learning: Govern Custom Metrics Use Custom Metrics in Regular Dashboards Examples of Custom Metrics To Govern Custom Metrics

marketing

Ads Reporting Settings

Ads Reporting

Knowledge Base Article

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Manage Custom Metrics

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Deploying a Smart FAQ Model in a Dialogue Tree using API node (Legacy Approach)

Before You BeginCreate a Smart FAQ Model, add relevant Content Sources, and ensure the Content Sources are active.OverviewIn this article, we'll delve into utilizing the Smart FAQ model you've created to deploy FAQ bots powered by generative AI using API node.You can deploy a smart faq model in the

Service

Knowledge Base Article

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Setting up FAQ+ bot

RS
Image, Text and Button Template (KakaoTalk Brand Message)

The Image, Text and Button template for KakaoTalk Brand Messages allows businesses to combine visual content, descriptive text, and interactive buttons in a single message. Supported Limits This template supports up to five buttons. Creating a Image, Text and Button Template Follow these steps to c

Sprinklr Service

New Article

Service

26.1.1

Knowledge Base Article

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KakaoTalk Brand Message Templates

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Nailed Up PSTN Connection Troubleshooting

In simple terms, a nailed-up connection refers to using a landline or mobile phone as a tool for agents to receive telemarketing calls.Currently, when a user logs in, the WebRTC gets connected and the Sprinklr home page opens up.To establish a connection with the agent's phone, we immediately d

Service

Knowledge Base Article

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Nailed Up Connection

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Compose Facebook App Install campaigns

Leverage Sprinklr's Ads composer to directly create an app-install campaign easily and define a specific audience group and budget.Sprinklr allows you to create app-install campaigns to promote your app and increase the number of your App-Installs. In this article, you will learn how to create

marketing

Knowledge Base Article

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Facebook Ad Formats