Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.7K)

SH
Tags Management on Community

You can add custom community tags to group categories and messages based on them. Grouping categories and messages provide clarity and understanding, making it easier to identify similarities, differences, and relationships among items.Before your beginThe users must have the Manage Community Tag pe

Community Builder

Service

Community

Knowledge Base Article

 • 

Tags Management

RS
Setting Up Unified Reporting

Sprinklr unifies data from paid advertisements, brand-owned content, and earned media within a single, AI-powered platform that provides marketing teams with complete visibility, consistent reporting, and actionable insights across the customer journey. In this article, you will learn:The benefits o

26.1

marketing

20.10

Updated Article

+1

Knowledge Base Article

 • 

Overview

SH
Issue Type

Before we beginBefore delving into the concept of Issue Type and its role in defining bot orchestration strategy, it is crucial to have an understanding of the following points:Train Intents, Entities & SlotsConfigure Bot WorkflowsOverviewEvery Inbound fan message has some characteristics. We ca

Service

Knowledge Base Article

 • 

Define Bot Orchestration Strategy

SH
Permissions required for executing Email Marketing Campaign

In this article, you can find what permissions are required to execute the different steps of an Email Marketing Campaign. Permissions for creating a CampaignTo create a campaign or modify an existing one, you will need the following permissions under:Setup > CampaignPermissions required for Audi

marketing

Permissions

Email Marketing

Roles and Permissions

Knowledge Base Article

 • 

Setting up Email Marketing 

SH
EU Member Targeting Restrictions for LinkedIn

As of December 15, 2021, LinkedIn has restricted European Union (EU) member targeting for new Sponsored Messaging campaigns. This is due to the ruling released by the European Court of Justice (ECJ) on November 25, 2021, determining that native inbox advertising requires direct marketing consent und

marketing

Knowledge Base Article

 • 

Troubleshooting & FAQs

SH
What are Requests and Request Forms

Request Forms Sprinklr's Request Forms is an effective way to gather ideas for new marketing campaigns or content. You can create a request form in Sprinklr and kick-start your marketing intake process by sharing it with the requesters to submit new ideas which can later be converted to campaig

marketing

Request Forms

Requests

Knowledge Base Article

 • 

What is Request Management?

SH
How to Bulk Import Ads for Analysis Purposes

Bulk Importing Ads is an efficient way to create multiple ads in the Ads Manager. This makes campaign launches faster by allowing you to effortlessly scale capabilities that would add value to the different stages of the Advertising workflow. In this article, we will guide you through the use case f

marketing

Knowledge Base Article

 • 

Configuring Bulk Imports

SH
Translation Functionalities Across Sprinklr Modules

In this article, you will learn how to seamlessly utilize the translation functionalities within Sprinklr modules. It not only outlines the process for changing the language of the platform for users but also provides a detailed guide on adding module-specific translations. Enhancing your understand

Service

Knowledge Base Article

 • 

Adding Translations

RS
Connect External SOAP API with Sprinklr

Sprinklr enables you to configure external SOAP APIs directly within its platform, removing the need for custom development. The External API module provides the flexibility to switch between SOAP and REST API protocols.This guide will walk you through the process of connecting a SOAP External API i

26.1

Sprinklr Integrations

Updated Article

Knowledge Base Article

 • 

Configure an Extension in Sprinklr

RS
Google RBM Account Addition

Notes: Brands are solely responsible for reaching out to carriers directly to sign up for their services. Sprinklr will not be able to facilitate carrier services; this must be managed by the brand.Brands can start messaging users using an RBM Agent, an entity that sends messages on behalf of a bran

Service

Knowledge Base Article

 • 

Google RBM Account Addition

SH
Introduction to Care Console/Agent Desktop

Care Console offers omnichannel interaction within one platform. Agents can interact with customers and switch quickly between channels, easily managing calls, emails, web chat, and social media interactions from one screen.Why Care Console?1. The custom home page contains all the components and wid

Service

Knowledge Base Article

 • 

Introduction to Care Console/Agent Desktop

SH
Pinterest Ad Account Permissions

Learn about account-related permissions in Sprinklr and ensure the smooth operation of your advertising campaigns on Pinterest.Governance over organizational data and marketing operations plays an important role in today's advertising landscape. Every account that exists in Sprinklr's envi

marketing

Knowledge Base Article

 • 

Setting Up Pinterest in Sprinklr

RS
Managing Unsubscription Flows

This feature gives respondents greater control over their communication preferences by allowing them to easily unsubscribe or resubscribe to survey messages across Email, SMS, and WhatsApp. Through clear and compliant opt-out options included in every message, respondents can unsubscribe at any time

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Audience Management

RS
TikTok as Benchmarking Source

TikTok benchmarking dashboard compares your owned accounts engagement metrics with the industry averages. To access TikTok benchmarking data in Sprinklr, TikTok business accounts must be connected and authenticated. Unlike other social channels supported in benchmarking, TikTok doesn't support addit

Insights

Knowledge Base Article

 • 

Tiktok

RS
Work Queue Properties

Work Queue Properties define how customer interactions are managed, prioritized, and routed within a queue. These properties ensure efficient call handling based on predefined rules.Work Queue Properties in Sprinklr IVR allow businesses to optimize case assignments by dynamically managing queues, pr

Service

Knowledge Base Article

 • 

Setting up Queues

RS
Guided Workflow Display Components - Spacer

OverviewThe Spacer component is a design element used in user interfaces to define and adjust the spacing between other components, such as input fields. It acts as a non-visible element that structures and organizes layouts by creating empty spaces. This ensures the interface remains clean, well-st

Service

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Supervisor View

The Supervisor View enables supervisors to monitor the performance of their direct, indirect, and group-level reportees across all assigned games.Note: Supervisors have full visibility into games involving their reportees. They can review team-level and individual-level performance, track KPI-based

Knowledge Base Article

 • 

Configuration

SH
Creating Surveys

The survey builder allows you to create and customize surveys to meet your specific needs. In the Survey Builder, you can create new surveys, edit, delete, and clone your existing surveys. Here, you'll see information on your existing surveys, including the Survey Name, Status, the number of Respons

Service

Knowledge Base Article

 • 

Survey Builder

SH
Why is Facebook important?

Facebook is a social media networking site that allows users to connect with friends, family, co-workers and others, including groups of people who share similar interests. Users can share pictures, videos, articles and opinions with their friends. Here, we explain few reasons on why brands should m

social

Knowledge Base Article

 • 

Getting Started

SH
Why is Facebook important?

Facebook is a social media networking site that allows users to connect with friends, family, co-workers and others, including groups of people who share similar interests. Users can share pictures, videos, articles and opinions with their friends. Here, we explain few reasons on why brands should m

social

Knowledge Base Article

 • 

Facebook Messenger Overview