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Standard Quality Management Reporting Widgets

​The standard Quality Management reporting dashboard displays a range of relevant Quality metrics and KPIs that allow Quality managers and supervisors to look at agent quality performance and extract post-call data in order to train the agents better.​PermissionsTo access the Standard Quality Manage

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Knowledge Base Article

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Reporting

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Reply to messages from Viber using engagement columns

Sprinklr supports a number of publishing and engagement features for Viber once you've linked your Viber account through Sprinklr. In this guide we'll walk through how to respond to Viber Direct Messages in Sprinklr.Before You BeginEnsure that you've first linked your Viber account in

experience:space

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Knowledge Base Article

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Engage, publish and report on Viber

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Create an Article with Sprinklr AI+

Sprinklr AI+ transforms the knowledge base editor into a versatile tool to enhance various aspects of the article creation process, from brainstorming ideas and outlining structures to refining language and optimizing content for specific goals like SEO optimization.​The integration of Sprinklr AI+

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Knowledge Base Article

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AI-Powered Use Cases

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Agent Self-monitoring Reporting Dashboard (Digital)

In Care reporting, the self-monitoring agent dashboard provides the activity report of the user logged in to the care/agent console.To configure a reporting widgetClick the New Tab icon. Under the Sprinklr Service tab, click Care Reporting within Analyze.On the Reporting Home window, select the desi

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Knowledge Base Article

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Agent Persona Report

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Upload Media while Publishing

Images and videos can make your content more appealing to viewers, enhancing the reach and impact of your social content. You can access the media uploader from the Quick publisher, Care Console, and Agent Console to add photos and videos to the content that you publish. In this article we will cove

Publishing - SES

Upload media and publish

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Upload media during publishing

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Knowledge Base Article

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Getting started with publishing

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Confirmed Appointment Node

​The Confirmed Appointment Node, available under User Communication Elements, allows Guided Workflows to automatically confirm appointments with users. Customers receive a confirmation link through their preferred communication channel, and the appointment is confirmed only after the user clicks the

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Knowledge Base Article

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Guided Workflow Canvas

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Stream widget

The Stream widget, or Conversation Stream, shows all the conversations related to a particular topic/keyword query. It will show entire conversations with their message properties shown below each conversation. From the Stream widget, you can also manage macros, assign and engage with the conversati

Insights

Knowledge Base Article

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Types of Widgets

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WhatsApp Message Template Guidelines

Message templates are reviewed daily by a Meta team. We are committed to responding to template submissions within 48 hours, excluding weekends and holidays.RejectionsIf your message templates have been rejected, it may have been for one of the following reasons.Formatting is incorrectProofread your

marketing

WhatsApp Message Template Guidelines

WhatsApp Message

Message Template Guidelines

Knowledge Base Article

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WhatsApp Message Template Guidelines

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Manage Brief Templates

Overview From the Brief Designer management page, you are able to edit, delete, clone, and view Brief Templates.Edit a Brief TemplateHover over the Brief Template's Options icon and select the Edit option.​Upon updating the Brief Template configuration, click Save to save your changes. The Temp

brief templates

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Knowledge Base Article

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Types of Brief Templates

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Use Cases

Following are some common use cases of Stream ChatAudience engagement Stream chat allows the audience to engage with the streamer and other viewers in real-time by asking questions, providing feedback, and sharing their thoughts and opinions about the content being streamed.Q&A sessionsStream ch

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Knowledge Base Article

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Stream Chat

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Agent Capacity and its Utilization

In today's fast-paced customer service landscape, efficient resource management is crucial for delivering exceptional support. Unified Routing introduces the concept of Agent Capacity, a powerful feature that helps organizations optimize workload distribution among agents. In this article, we w

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Knowledge Base Article

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How Unified Routing works ?

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Understanding Status Codes and Process Variables in Guided Workflow

OverviewStatus codes in Guided Workflow are essential for tracking the success or failure of API calls. This guide explains how to retrieve, display, and store these status codes effectively within your workflow.Retrieving Status CodesTo access the status code of an API node, use the predefined proc

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Knowledge Base Article

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Creating a Guided Workflow

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Integrated Project Planning with Content Marketing

You can now manage your projects, tasks, campaigns, events, and messages in one unified tool, through the integration with content marketing. This integration allows you to plan and track everything simultaneously with a flexible project and task planning interface that resembles a spreadsheet, mult

marketing

Knowledge Base Article

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Integrated Project Planning With Content Marketing

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Use-Cases of Record Page Builder

​Increase/Decrease the Height of a WidgetThe height of a widget can be increased by changing the same in settings. When clicked on a particular widget as shown in the screenshot below. For Example, within Settings, you can set the height of a widget to 50 rem, depending on the requirement. ​​Channel

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Knowledge Base Article

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Use Cases of Agent Desktop Layout

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Adding embedded code within website

Website Distribution enables companies to obtain immediate feedback from their website visitors by integrating surveys on selected web pages. This feature assists in collecting information about user experience, preferences, and behaviors, allowing for data-informed decisions to enhance website usab

Sprinklr Insights

New Article

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Knowledge Base Article

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Website Distribution

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Linkedin Channel Updates

Keep up with the latest Linkedin Channel updates here.March 2023Linkedin Polls - Sprinklr empowers Social Media Managers/Publishing Supervisor to publish Linkedin Polls by integrating Linkedin Poll API to publish and fetch Linkedin Poll Posts. You can use Linkedin Polls posts in Quick publisher &

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Knowledge Base Article

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Engagement on Linkedin

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Sprinklr Social: Patch Changes (18.5.3)

With this release, deliver an enhanced customer experience with feature advancements in Live Chat, Conversational AI, and Guided Workflows. Increase agent productivity with Quality Management on Video and Shift Management within WFM.

18.5 Release

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v18.5.3 (July)

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CreatorIQ in Engagement Dashboards

OverviewCreatorIQ is a top influencer marketing platform that helps enterprise brands and agencies discover, manage, and measure influencer campaigns at scale. This article outlines how CreatorIQ data appears within Sprinklr.​Message Creation & TypeFor each post within your selected CreatorIQ ca

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Sprinklr Social

Channels - SES

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Knowledge Base Article

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Creator IQ

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Get Started with BYOM in AI+ Studio

Sprinklr follows an LLM-agnostic approach to Generative AI, giving you the flexibility to choose the language model that best fits your business needs. Along with Sprinklr’s in-house and partner models, you can use the Bring Your Own Model (BYOM) option to integrate your internally developed LLMs di

Sprinklr Service

marketing

Insights

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Add Support for BYOM

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How to Create Alerts for Account Addition, Deletion and Updation

The Alert Manager now includes a new Account alert type, giving you real-time visibility into important account-level changes. These alerts help improve governance, security, and transparency across your workspace.Account Events That Trigger AlertsAccount alerts are triggered when an account is crea

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Sprinklr Social

New Article

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Knowledge Base Article

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Alert Management