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Add Social Accounts in Advocacy

Sprinklr Advocacy empowers advocates to effortlessly integrate their social channels into the advocacy site, streamlining the process of sharing content directly from their platforms. Supported Channels in AdvocacyTwitterLinkedInLinkedIn Personal Profile LinkedIn Company Facebook Facebook Personal P

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Sprinklr Insights: 20.10 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.10 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Sprinklr AI +Sprinklr Cop

marketing

Insights

social

Service

Knowledge Base Article

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20.10 Release (26th Sep '25 Onwards)

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Ads Roles and Permissions Overview

Sprinklr helps you analyze, optimize, and eliminate the threat around governance — and deliver a consistent experience at every touchpoint. It goes way beyond just compliance, crisis mitigation, or brand management. Its proactive measures ensure that your brand is portrayed in the right way across a

marketing

Knowledge Base Article

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Overview

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Design the Experience (Owned Content)

After setting up Engagement Dashboards, curating content, and tagging posts, you're ready to begin creating the Gallery itself. First, you'll start with adding a Gallery and then you will move on to editing the appearance and feel. Create a GalleryClick the New Tab icon  and select Gallery

experience:space

Display - SES

article:howto

release:N-A

+6

Knowledge Base Article

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Gallery

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Call Controls Pop-up: Behavior, Accessibility and Multi-session Support

The Pop‑ups appear when supervisors take actions such as transferring, conferencing, recording, or adjusting audio during a live interaction. These pop‑ups provide quick access to essential call functions without leaving the main interface.​The Pop-up detaches the Call Control window from the main a

Sprinklr Service

New Article

Service

26.1.1

Knowledge Base Article

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Call Controls Pop-up: Behavior, Accessibility and Multi-session Support

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Telegram Channels and Groups

Sprinklr integrates with Telegram Channels and Groups, allowing brands to manage both outbound and inbound communication within the platform. Messages can be broadcast to subscribers through Channels, while Groups enable teams to initiate and moderate conversations, ensuring consistent engagement an

Knowledge Base Article

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Telegram

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Clone Macros

Overview Sprinklr now allows existing macros to be cloned. Cloning macros lets you quickly create new macros using the configuration of an existing macro. You can use this feature to create macros that will have similar configurations without having to manually enter individual fields for all macro

video:no

cloud:core

Insights

social

+9

Knowledge Base Article

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Macros

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Sprinklr Copilot Features for Service

Sprinklr Copilot transforms customer service operations by leveraging AI to deliver faster, more personalized support across all digital channels. It assists agents by summarizing conversations, suggesting empathetic and compliant responses, and automating routine tasks like ticket categorization an

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Service

RS
Reward Setting and Configuration

This article provides a detailed guide for setting up Reward Engine configurations, including points-to-token conversion, dollar value per token, and token expiry settings. These settings provide the foundation for how rewards will work on the platform, enabling admins to align the reward system wit

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Settings and Configuration

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Coaching Functionalities

Coaching functionalities helps you improve agent performance through targeted, measurable guidance. You can convert quality evaluations into structured coaching sessions that focus on specific behaviors and skills. The platform lets you assign action items, track progress, and document outcomes in o

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Coaching

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Unified Platform & Cross-Product: 18.8 Capabilities and Enhancements

With this release, deliver an enhanced customer experience with feature advancements in Command Center, Conversational AI, and Guided workflow. Increase agent productivity with Extension Enhancements and Global Relay Connector.

18.5 Release

marketing

Insights

Cross-Product

+4

Knowledge Base Article

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v18.8 Summer Release (August)

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Citrix Media Offloading for Voice Calls

IntroductionMost Sprinklr Service Voice (CCaaS) customers use Sprinklr directly on their own computers. However, some organizations—especially those with strict security or centralized IT requirements—run agents inside a virtual desktop environment (VDI) like Citrix. In these setups, agents log into

26.1

Sprinklr Service

20.7.1

Service

+2

Knowledge Base Article

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Citrix Media Redirection for Voice Calls

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Live Chat not Visible on Certain Pages

This issue could happen because of the following reasons:LiveChat visibility filtersWhile creating the LiveChat application, Sprinklr provides the functionality of hiding the LiveChat trigger icon based on certain customizable conditions. These can be seen in LiveChat builder, under the styling sect

Service

Knowledge Base Article

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Troubleshooting

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Profile Macros

Macros are used to execute multiple actions on an entity with a single click. Macros can be used to make multiple changes to entities at once, creating efficiencies in your workflows.You can apply Profile macros to Profiles to take multiple actions on a Profile the same way you can with other entity

social

Knowledge Base Article

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Asset classes with macros

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Case Maker

What is Case Maker?Sprinklr’s Case Maker aims to simplify new case creation or association to an existing case for channels like voice, social, or email.Currently, the configuration of Case Update and Case Creation rules is being done in the Rule Engine.With Case Update and Case Creation rules, you

Service

Knowledge Base Article

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Case Maker

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Standard dashboards in Benchmarking

In this article, you will get familiar with all the standard dashboards available in Benchmarking. A standard dashboard comes as a pre-built dashboard that will have a number of pre-added widgets corresponding to specific use cases. In Benchmarking, there are 10 use case-based standard dashboards th

Insights

Benchmarking

Knowledge Base Article

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Benchmarking Dashboards

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Sprinklr Homepage for Marketing Personas

As you log into Sprinklr, Homepage provides a personalized space that helps you get started with your work. The customizable homepage would include different widgets such as links to your favorite sections or graphs about the metrics you wish to track or status updates on the team's performance

marketing

Persona Apps

Knowledge Base Article

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Sprinklr Home page for Marketing Persona Apps

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Sprinklr Unified Platform and Cross Products: 19.11 Capabilities and Enhancements

Sprinklr Unified Platform and Cross Products' latest 19.11 release introduces a range of exciting new capabilities to enhance customer engagement, agent efficiency, and seamless integration. Here are the key features included in Sprinklr's latest release:Sprinklr iFrame Enhancements in CRMSprinklr i

marketing

Insights

social

Service

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

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Kakaotalk Business Overview

OverviewKakaoTalk is a popular instant messaging application that enables users to send and receive text, voice, and video messages, and share media files. It offers features for both personal and business use. Known for its user-friendly interface and robust security measures, KakaoTalk is a popula

Service

Knowledge Base Article

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KakaoTalk Overview

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Standard Dashboard for Ads Comment Analysis

Leverage Ads Comment Moderation Dashboard to monitor comments and get access to in-depth reports and mitigate risks related to people's reviews of your business and products.​To monitor and mitigate potential risk, a major portion of your advertising strategy would be focused on the content of

marketing

Ads Reporting

Ad Comment Moderation

Advertising

Knowledge Base Article

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Standard Dashboard for Analysis