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How to Apply Volumatic Ads Benchmarks using Paid Rules

To Tag an Advertising Campaign via Rule EngineClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Manage Rules within Optimize.Click Create New Rule in the top right corner of the Rule Engine window.Follow th

marketing

Knowledge Base Article

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Tag Campaigns with Advertising Benchmarks

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How to Create an Ads Web Analytics Profile

This article will cover the creation of a web analytics profile, areas of application of web analytics, and field descriptions of web analytics.Create Paid Web Analytics ProfileClick the New Tab icon Under the Governance Console tab, click All Settings within Platform Setup.On the Platform Settings

26.1

Paid Web Analytics

marketing

Web Analytics

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Knowledge Base Article

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Create Web Analytics

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FAQs

Account AdditionWhy am I seeing a blank screen while trying the embedded signup flow?Please make sure to use a listening URL to login to the Sprinklr environment from the ones mentioned below while adding an account using the embedded signup flowEnvironment Link Prod ​https://space-listening.sprinkl

Service

Knowledge Base Article

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FAQs

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Configure Agent Availability Slots

Create a Slot in Slot Availability Manager​Creating a slot will allow supervisors to create configurations that define the appointment durations, appointments per slot, daily schedule, buffer time, holidays, etc., for particular agents/groups of agents. This configuration is used to identify the ava

Service

Knowledge Base Article

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Configuration Steps

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Setting Up AWS Chime Account for Video Calling

You can integrate Live Chat with AWS Chime to enable video chat functionality. This involves setting up an AWS Chime account with the necessary permissions and linking it to Sprinklr. To support video recording and transcription, you can additionally configure service-linked roles in AWS and set up

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

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Configuration Steps

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Create a Web Analytics Profile

Sprinklr has a holistic web analytics experience. If you do not have Google Analytics, SiteCatalyst, or Core Metrics, you may enter your platform’s parameters and map them to Sprinklr variables. For example, you can use the Custom Analytics Profile to create a Google Analytics URL using certain para

Publishing - SES

social

Social - SES

Web Analytics

Knowledge Base Article

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Web Analytics

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Carousel Templates

Carousel TemplateA carousel is a collection of card assets arranged side by side, allowing horizontal scrolling. Using the Digital Asset Manager, you can design a carousel template for use in Sprinklr Live Chat, enabling customers to engage by choosing an option directly within the conversation thre

Live Chat Templates

Sprinklr Live Chat

Service

Digital Asset Manager

Knowledge Base Article

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Rich Text Assets

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Account Messaging Limits and Phone Number Quality

This article explains the WhatsApp Business messaging limits, how to increase the limit, and the role of message quality in that process.Messaging Limits​Messaging limits are the maximum number of business-initiated conversations (conversations opened as a result of sending a marketing, utility, or

Service

Knowledge Base Article

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Messaging Limits and Quality Rating

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Ads Manager Roles & Permissions

This article will explain the governance permissions available for the Sprinklr Ads Manager and how to set up a Role.​​ Note: Do not create or edit Roles without first consulting your System Admin. Appropriate Roles for all users should have been made during Implementation.To Grant a Role Level Per

marketing

Knowledge Base Article

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Getting Started

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About Day & Hour Bid Multipliers

While configuring Strategy Group Smart Bidding, you have the ability to configure Day and Hour Bid Multiplier. Configuring Smart Bidding Day and Hour Bid Multiplier will help you increase or decrease the bid values for a specific duration across the week.It will also help multiply your manual bids l

marketing

Knowledge Base Article

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Setting Up Smart Bidding

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Setting Up a Voicebot

Setting up a voicebot involves several steps, which are explained below.Create a Voice ApplicationCreate a new voice application and select the provider, phone number, and IVR to connect the voice application.​​Create a Conversational AI Voicebot Application​Create a voicebot application and configu

Service

Knowledge Base Article

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Configuration

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Agent Status Change Report

The Agent Status Change Report displays the precise times when agent statuses change and the duration spent on each status. It provides detailed insights into the total time an agent spends in each status and tracks how often and how many days an agent enters a particular status. This data is pivote

Service

Knowledge Base Article

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Detailed Report Glossary

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Add an Asset

The Asset Manager serves as a centralized hub for all media assets, documents, templates, and much more. You can effortlessly add assets to the Digital Asset Manager (DAM), where they can be organized, edited, approved and more. This article outlines the steps to add assets in the Asset Manager.​Ste

DAM - SES

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add an asset

Social - SES

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Knowledge Base Article

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Manage assets

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Sprinklr Insights: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

marketing

Knowledge Base Article

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v18.2 Winter Release (February)

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Data Collection: Validation Rules

You can use validation rules in Data Collection, the Sprinklr Service module used to import and manage lead files, to ensure that only accurate and complete lead records are added to Sprinklr. These rules help prevent invalid or incomplete data, such as incorrect phone numbers, malformed email addre

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Importing Profiles

Sprinklr Service

Service

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Knowledge Base Article

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Validation Rules

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How to Send Ad Campaigns & Creatives for Approval

Approvals for Paid Initiatives, Ad Sets, Ad Variants, and Creatives can help ensure that your campaigns meet the required guidelines before they are published. With an approver in place, you have greater control over the quality of the content that is being published.In this article, you will be lea

marketing

Approval Workflow

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Common Use Cases

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Get familiar with options to manage your Benchmarking dashboards

The Benchmarking Dashboards homepage will allow you to quickly access your Benchmarking dashboards and folders.We have revamped the Benchmarking Dashboards homepage in order to make it more intuitive and simplified for users. You can quickly access the dashboards and perform basic actions right from

Insights

Benchmarking

Knowledge Base Article

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Benchmarking Dashboards

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Publish Instagram Photo Post

This article will cover the steps and guidelines on how to create a Photo Post to one or more Instagram accounts in Publisher. You can publish labels and apply macros and custom fields. You can also specify the feed targeting plus utilize Web Analytic profiles. Mention other published Instagram acco

Publishing - SES

social

Sprinklr Social

Social - SES

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Knowledge Base Article

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Publish a post to Instagram

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Compose TikTok Video Shopping Ads

TikTok's Shopping Ads represent a catalog-based advertising format designed to help you effectively engage with your customers on a larger scale. This versatile ad format enables you to connect with both potential and returning audiences. It comprises two targeting components: intent targeting

marketing

Shopping Ads

TikTok

Knowledge Base Article

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Publish TikTok Ads

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Direct Photo/Video Publishing to Instagram Business Accounts (Sprinklr Distributed)

Instagram supports direct publishing of photo/video through business accounts. Sprinklr users can create and publish the photo/video post directly from Sprinklr’s web platform to their Instagram business accounts with the help of New Publisher.

social

Social - SES

Service

DST - SES

Knowledge Base Article

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Publishing & Calendar (Distributed User)