Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

RS
Guided Workflow Screen Components - Attach File

OverviewThe Attach File feature in a form allows users to upload and submit files as part of their response or input. This feature is typically used to gather additional documents, images, or relevant files needed for processing, validation, or record-keeping. This feature is commonly used in applic

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

 • 

Guided Workflow Canvas

SH
How to Show information in Guided workflow?

There are several ways to show information in a guided workflow, depending on the type of information and the context in which it is being presented. Some common methods include:Description Text Description text is used to convey any type of information to the agent. In an agent-facing GW, it can be

Service

Knowledge Base Article

 • 

Creating a Guided Workflow

RS
Global Voice Bot Settings - Hold, Barge-in and Repeat

HoldThe "Global Hold" feature pauses Voicebot operations for a predetermined period. During this hold interval, the bot freezes all activities, for exampleCustomer inputs during this interval are disregarded.Local or global input timeouts and fallbacks are not triggered.The ASR transcript

Service

Knowledge Base Article

 • 

Configuration

RS
Sprinklr Assist

OverviewSprinklr Assist, powered by ​Sprinklr AI+, is your in-platform AI assistant designed to help you navigate Sprinklr with ease. Whether you're just getting started with the platform or seeking answers about Sprinklr's features​, Sprinklr Assist provides instant access to helpful reso

Publishing - SES

social

Sprinklr Social

New Article

+4

Knowledge Base Article

 • 

Sprinklr AI+

RS
Import Agent Status and Exceptions

Bulk Import Schedule ExceptionsYou can bulk import exceptions to agent schedules from the Master Schedule. Exceptions can be additional Activities that need to be inserted into agent schedules for specific dates and times, such as unscheduled breaks, meetings, and coaching sessions. These exceptions

26.1

Sprinklr Service

Service

26.1.1

+1

Knowledge Base Article

 • 

Master Schedule

RS
Account Health Alerts in Accounts Screen

Enhancements to the Accounts ScreenWe are excited to share the latest updates to the Accounts Screen, designed to provide users with enhanced visibility and functionality when managing accounts. These changes improve how account statuses are filtered, how issues are displayed, and how users can acce

social

Account Health Alerts - SES

Social - SES

Knowledge Base Article

 • 

Account Health Alerts

RS
WhatsApp Voice Notes Transcription

Sprinklr supports WhatsApp Voice Note Transcription, allowing voice notes to be automatically converted into text transcripts within the Care Console. This feature helps agents quickly understand customer messages without needing to listen to voice notes. You can enable voice note transcription at t

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

WhatsApp Voice Notes Transcription

RS
Widget Configuration

In this step, you will configure prompts for the Agent Copilot widget, which appears in the Care Console. Each prompt is mapped to a specific task and appears as a clickable button within the widget, allowing agents to trigger real-time actions. Click the ‘View’ button inside Step 4 and start config

Knowledge Base Article

 • 

Widget Configuration

SH
Visual Insights standard dashboard

Get familiar with the Visual Insights standard dashboard and the pre-built widgets.The Standard Visual Listening dashboard does a deep dive into mentions containing photos and the Visual Insights dimensions found within them. A standard Visual Insights dashboard has many pre-built widgets on which t

Insights

Visual Insights

Visual Insights Standard Dashboard

Knowledge Base Article

 • 

How to Set Up VI Dashboard?

SH
Standard Reporting Dashboard - LinkedIn

You can use LinkedIn Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wi

social

Knowledge Base Article

 • 

Report on LinkedIn activities

RS
X - v2 API Migration Changes

X has announced the introduction of the X v2 APIs, encompassing endpoints for all major functionalities supported by the platform. The X v2 API is now X's primary API, and it is the focus of their product investment and innovation. Currently, X is working on replacing the v1 endpoints with thei

social

Knowledge Base Article

 • 

Getting Started - X (formerly Twitter)

RS
Restrict Multiple CTI Sessions Across Browsers and Systems

By default, CTI allows agents to log into multiple sessions across different browsers or systems. A CTI session essentially means accessing the Sprinklr iframe within a CRM platform such as Salesforce. For example, an agent might log into the Sprinklr iframe on their CRM platform using both Chrome a

marketing

Insights

social

Service

Knowledge Base Article

 • 

Restrict Multiple Sessions

RS
Smart Image Tags

OverviewSmart image tags automatically identify and tag the content of your assets, helping to organize them into relevant categories for easier discovery. This reduces clutter and minimizes the time needed to locate the right asset based on its content.Benefits of Using Smart Image TagsReduced Time

DAM - SES

social

Social - SES

Knowledge Base Article

 • 

Advanced Capabilities

RS
Agent Readiness - An Overview

OverviewIn modern contact centers, ensuring consistent communication between agents and customers is critical. Technical issues such as microphone malfunctions, WebRTC connectivity problems, or unexpected system outages can disrupt the agent experience and lead to missed calls, reduced customer sati

Service

Knowledge Base Article

 • 

Agent Readiness Overview

SH
Stack Exchange as a Listening source

Learn how to use Stack Exchange as a Listening source in order to keep yourself updated with the most popular discussion about the latest technology.Sprinklr supports Stack Exchange as one of its review sources in Social Listening. Stack Exchange is the largest and most trusted online community cons

Insights

Stack Exchange

Stack Exchange Data

Knowledge Base Article

 • 

Stack Exchange

RS
Sprinklr Service: Patch Changes (19.2.2)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

 • 

19.2.2 Patch (Apr 19-22, '24)

RS
Prerequisites for Salesforce Integration

Ensure that the following prerequisites are in place before you start with the integration.Sprinklr RequirementsSprinklr Service Care must be enabled and configured.Salesforce Webhooks must be configured within Sprinklr.A Sprinklr Global Admin user is required for authentication and authorization.Sa

marketing

Insights

social

Service

Knowledge Base Article

 • 

Prerequisites

SH
Debugging with Signalwire

In today's fast-paced digital landscape, effective communication is key to ensuring smooth operations and delivering exceptional customer experiences. When technical issues arise, having a reliable and efficient system for reporting and resolving them becomes paramount. Signalwire, offers a str

Service

Knowledge Base Article

 • 

Signalwire

RS
Introduction to AI+ Studio

AI+ Studio is a one-stop platform for managing various AI features across different product suites in Sprinklr. This unified platform allows businesses to customize and deploy AI solutions tailored to their specific use cases, enhancing efficiency and effectiveness across the board. It is designed t

marketing

Insights

social

Service

Knowledge Base Article

 • 

Introduction to AI+ Studio

SH
Create a Query-based Listening Topic

Query-Based Listening helps you to gather high-quality data (conversations) from social media platforms, which can be filtered and analyzed to uncover valuable insights about your brand or competitors. How it worksDefine your queries based on what you want to monitor.Gather data from various social

Insights

query

write query

Listening Topics

Knowledge Base Article

 • 

Topic Creation & Setup