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Leveraging Smart Responses to improve average handle time

How to use Smart Responses in Agent Console and Care Console to provide AI-generated brand-compliant responses and improve agent AHT (Average Handling Time).Sprinklr supports the enablement of an AI-generated and trained Smart Response Model to suggest responses to the agents. The AI learns and reco

Service

Knowledge Base Article

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Publishing Functionalities

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Apply Macros to take multiple actions on an entity

Execute multiple actions via saved configurations with a single click on various entities and bring efficiencies to your workflows.Macros allow you to execute complex actions with a single click. In Sprinklr, a macro is a saved configuration of multiple actions that allows you to apply more than one

Apply Macros

marketing

Insights

social

+2

Knowledge Base Article

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Macros

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Reply to messages from Sina Weibo using engagement columns

Note: Unfortunately, Sina Weibo has limited its functionality (under the PIPL laws) to all Social Media partners. The following limitations will exist:Sina Weibo will continue to impose a limit of 150 API Calls per day per account (Typically 2000-3000 API Calls were being made per account before res

social

Knowledge Base Article

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Engagement in Sina Weibo

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Create a Custom Metric in reporting

Custom Metrics allows you to create your own derived metrics using standard reporting metrics. These custom metrics can be used to collect and analyze data that reporting does not track automatically. Custom Metrics offer the capability to build dynamic metrics based on industry-standard norms and v

Reporting - SES

Social - SES

Knowledge Base Article

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How to Create a New Widget

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Compose Nextdoor Ads

Nextdoor is a social channel that lets local residents and neighborhoods connect and converse about their communities. The site is active in over 160,000 neighborhoods in the United States, Netherlands, UK, Germany, and France. Local and corporate businesses offering services, discoun

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Ads Publishing

RS
Example Prompts for Supervisor Copilot

After Supervisor Copilot is enabled in your Supervisor Console Persona App and you’ve familiarized yourself with its interface, you can start asking a wide range of queries. These typically involve uncovering insights (understanding what’s happening), conducting root cause analysis (RCA) (exploring

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Supervisor Copilot

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How to Manage Scheduled Exports in Ads Reporting

Manage Scheduled ExportsTo Edit a Scheduled ExportTo share Scheduled ExportsTo disable the Export Cover pageOptions available for Scheduled Exports:-On the Scheduled Exports window, hover over the desired scheduled export Options icon.​​Edit: Click Edit to open the Schedule Export window where you c

marketing

Knowledge Base Article

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Create & Manage

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How to Create and Manage Ads Creative Exports

Instead of manually taking snapshots of multiple creative previews and compiling them into a file, you can directly take an export of these placements in your desired file format. The Ads Creative Library allows you to take an export of your creatives in different file formats and also include the p

marketing

Knowledge Base Article

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Create & Manage

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Reporting on Facebook Conversion Lift Study

Conversion Lift study helps to track your conversions, including standard and custom events. You can use the conversion lift to understand the true value of your Facebook ads. This also allows you to understand how your ad is performing independently of your other marketing efforts.It works by divid

marketing

Knowledge Base Article

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Reporting & Analytics

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Sprinklr Service: 26.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's latest

marketing

Insights

social

Service

Knowledge Base Article

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26.1 Release (7th Jan '26 Onwards)

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Request Forms for Paid Briefs

Request Forms for Paid Briefs allow you to submit requests for paid social campaigns within Sprinklr Marketing. This helps your marketing team capture, manage, and review all incoming requests from various business units in one place saving valuable time and cost. In this article, we will learn how

marketing

Request Management

Paid Brief Request Forms

Create Paid Brief Request Forms

+1

Knowledge Base Article

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Paid Briefs

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 26.1 Release Notes

Sprinklr Unified Platform and Cross Products' latest 26.1 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows.

marketing

Insights

social

Service

Knowledge Base Article

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26.1 Release (7th Jan '26 Onwards)

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Sprinklr Marketing: 19.11.1 Capabilities and Enhancements

Sprinklr Marketings' latest 19.11.1 patch release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Marketings' latest release:Sprinklr MarketingSprinklr Servi

marketing

Insights

social

Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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Twitter Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Twitter within the Sprinklr platform.Twitter General Capabilities and LimitationsFunctionalitySprinklr Space SupportedSprinklr Mobile SupportedNotesPublish PhotosYesYesMaximum allowed size - 5 MBYou can publish up to 4 photos in a si

social

Knowledge Base Article

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Capabilities and Limitations

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Assignment Engine Report

The Assignment Engine report shows the number of calls answered and abandoned in the selected time range at the queue level. This report also displays the service level for various queues. Since this report shows how long it takes for calls to be answered or abandoned, you can determine the customer

Service

Knowledge Base Article

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Report Glossary

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Ads Manager Roles & Permissions

This article will explain the governance permissions available for the Sprinklr Ads Manager and how to set up a Role.​​ Note: Do not create or edit Roles without first consulting your System Admin. Appropriate Roles for all users should have been made during Implementation.To Grant a Role Level Per

marketing

Knowledge Base Article

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Getting Started

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Account Messaging Limits and Phone Number Quality

This article explains the WhatsApp Business messaging limits, how to increase the limit, and the role of message quality in that process.Messaging Limits​Messaging limits are the maximum number of business-initiated conversations (conversations opened as a result of sending a marketing, utility, or

Service

Knowledge Base Article

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Messaging Limits and Quality Rating

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Setting Up a Voicebot

Setting up a voicebot involves several steps, which are explained below.Create a Voice ApplicationCreate a new voice application and select the provider, phone number, and IVR to connect the voice application.​​Create a Conversational AI Voicebot Application​Create a voicebot application and configu

Service

Knowledge Base Article

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Configuration

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About Day & Hour Bid Multipliers

While configuring Strategy Group Smart Bidding, you have the ability to configure Day and Hour Bid Multiplier. Configuring Smart Bidding Day and Hour Bid Multiplier will help you increase or decrease the bid values for a specific duration across the week.It will also help multiply your manual bids l

marketing

Knowledge Base Article

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Setting Up Smart Bidding

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Agent Status Change Report

The Agent Status Change Report displays the precise times when agent statuses change and the duration spent on each status. It provides detailed insights into the total time an agent spends in each status and tracks how often and how many days an agent enters a particular status. This data is pivote

Service

Knowledge Base Article

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Detailed Report Glossary