Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (2.4K)

RS
Customize Grouped Queues Dashboard Using Record Manager

The Supervisor Console enables monitoring of grouped work queues, organized by predefined criteria such as department, date, or user group. You can configure and manage the Grouped Queues Monitoring dashboard through the Record Managers screen within Supervisor Settings.This screen allows you to cre

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Grouped Queues Monitoring

SH
Nextdoor Channel Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Nextdoor within the Sprinklr platform.NoteAPI Limitation - The functionality is not available for Sprinklr to build. ​FunctionalitySprinklr Supported PublishingPublishing ContentNoPrivate Messages No EngagementView Posts, Comments, a

Service

Knowledge Base Article

 • 

Nextdoor

SH
Transaction in Sprinklr IVR

A transaction in an IVR system is a single unit of logic or work composed of multiple operations. It represents a specific interaction or process that a caller goes through within the IVR system. Each transaction is designed to achieve a particular goal, such as making a payment, checking an account

Service

Knowledge Base Article

 • 

IVR Use Cases

SH
Analyzing Followers Network Report

Follower Network Graph displays the top accounts followed by your audience and visualizes the common followers between them. Utilize the graph to discover new and unknown brands or find patterns in common sets of accounts followed by your audience.The graph widget contains clusters of profiles follo

Followers Network Report

Insights

Audience Insights

Analyze Followers Network Report

Knowledge Base Article

 • 

Followers Networks

SH
What is Advanced Publisher?

The advanced publisher enables marketers to create and plan all their marketing content. You can schedule or publish across various social as well as digital channels simultaneously as it is an omnichannel publisher. With this tool, you can plan and schedule your social media posts in advance, ensur

Advanced Publisher

marketing

publishing

Full Page Publisher

Knowledge Base Article

 • 

What is Advanced Content Publishing?

SH
Ads Roles and Permissions Overview

Sprinklr helps you analyze, optimize, and eliminate the threat around governance — and deliver a consistent experience at every touchpoint. It goes way beyond just compliance, crisis mitigation, or brand management. Its proactive measures ensure that your brand is portrayed in the right way across a

marketing

Knowledge Base Article

 • 

Overview

SH
About the Google Analytics 4 Ads Integration

​Google Analytics 4 is an analytics service that enables you to measure traffic and engagement across your websites and apps.Google Analytics 4 Integration allows you to track key Google Analytics 4 metrics and apply custom campaign parameters that can help you improve your marketing and campaign pe

marketing

Knowledge Base Article

 • 

Getting Started

SH
How to Install & Setup the Google Analytics 4 Ads Integration

Sprinklr uses OAuth to connect your Google Analytics 4 account to Sprinklr. Authenticating the Google Analytics account in Marketplace can be done by anyone who has admin access to the Google Analytics 4 account (Google Analytics 4 credentials are required).​​ Enablement Note: To learn more about ge

marketing

Knowledge Base Article

 • 

Setting Up Google Analytics 4

SH
Community Branding

With Branding, you can design and actively shape your brand to grab the attention of your users. In Sprinklr, you get the following options to customise Brand Community Forum. ​Logos Typography  Colors ButtonsFormsNavbar (Navigation bar)TabsTooltipsPopup Dialogues Avatars ​1. Logos In Community Buil

Service

Knowledge Base Article

 • 

Customize your Community

SH
How does the Adobe Ads Integration Work?

The Web Profile Builder creates a profile that, once assigned to a domain, automatically appends tracking codes to outbound posts with that domain.This greatly simplifies the process of creating appendments for outbound posts. Instead of requiring all users to consistently use the correct tagging ta

marketing

Knowledge Base Article

 • 

Setting Up Adobe Analytics

RS
Pre-processing Pipelines for Intent Model

Before You StartTo learn about Intent Model, see How to Create an Intent Model: A Step-by-Step Guide Steps for Creating an Intent ModelOn the Intent Model Creation Screen, Browse to Pre-Processing Pipelines dropdown.2. Now choose the preprocessors that align most effectively with your use case. For

Service

Knowledge Base Article

 • 

Set Up NLU Based Intents

SH
How to Apply Filters in Ads Manager Pivot

SUMMARYThis article will cover all the edit options available in ads manager pivot and how to take them. Editing an ad using ads manager pivotTo edit an entity, ensure correct permissions are enabled for your userSimple filter: Click the Filter icon in the top-right corner to expand or collapse the

marketing

Knowledge Base Article

 • 

Functionalities

RS
Implementation Steps for BYOM in AI+ Studio

You can add your own custom LLM by configuring BYOM as a provider.Step 1: Add a ProviderIn AI+ Studio, navigate to the Providers page.Click Add Provider in the top-right corner.From the dropdown, select Bring Your Own LLM.Click Next. You will be redirected to the configuration page.Step 2: Configure

Sprinklr Service

marketing

Insights

social

+3

Knowledge Base Article

 • 

Add Support for BYOM

SH
Sharing and Configuring Layouts for Users

The visibility and configuration of layout (record) pages for users can be managed using the Activate/Change Activations button. This feature enables you to associate a layout with specific user roles or custom fields. Share a Layout with Users To share a layout with specific user roles, follow thes

Service

Knowledge Base Article

 • 

Introduction to Agent Desktop Layout

SH
How to Install & Setup the Google Analytics Ads Integration

Google Analytics setup is a straight forward process and it can be done by anyone who has admin access to the Google Analytics account (Google Analytics credentials are required).Please follow the below steps and prepare all the metrics, goals and identify the unique identifiers to have a seamless e

marketing

Knowledge Base Article

 • 

Setting Up Google Analytics

SH
How to Add Notes in Dialog tree

OverviewThe Sprinklr chatbot builder includes a node that allows you to add a note to a case or profile or message. This note contains additional information that is intended for the agent's reference. Adding a note to a case or profile can be useful for providing context, additional details, o

Service

Knowledge Base Article

 • 

Nodes in a Dialogue Tree

RS
Configure Dialog Tree as a Task

Dialogue Tree as a Task enables you to design deterministic, branching conversational flows that are often required in compliance-mandated environments. Unlike free-flowing AI conversations, dialogue trees ensure predictable and controlled interactions.This task type provides direct access to key ca

26.1

Sprinklr Service

New Article

Knowledge Base Article

 • 

Tasks

RS
Configure Slot Based Appointment Booking through IVR

Sprinklr IVR provides a seamless way to automate appointment scheduling by allowing customers to select, confirm, or cancel available time slots directly during an IVR call. This functionality is especially useful for callback scheduling, service visits, or customer consultations, reducing manual in

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

 • 

Configure Slot Based Appointment Booking through IVR

RS
Manage Shift Patterns in Sprinklr WFM

Sprinklr WFM’s Shift Patterns allow Administrators and Workforce Managers to create and manage structured weekly Shift templates for agents. Patterns involve scheduling employees for different Shifts at varying times throughout the week, which ensures continuous operations, prevents employee burnout

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Manage Schedule Policies

SH
"Ad Media Type", "Ad Creative Type" & "Ad Creative Format Type" Dimension Details

If you wish to report on your ad performance based on the Media Type i.e. Image/Video present in your Ad or based on the Post Type i.e. Carousel, Collection, etc., or the different creative formats/customizations, you can use the following dimensions:Ad Media Type - This dimension will primarily dep

marketing

Knowledge Base Article

 • 

Reporting on Ad Media or Post Type