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About the AppsFlyer Ads Integration

​What is AppsFlyer? Appsflyer allows you to promote your apps and reach larger audiences in markets where Google Play Store is not available.AppsFlyer supports attribution in the context of third-party app stores as follows: IMEI or Android ID: The SDK doesn't automatically collect the IMEI or

marketing

Knowledge Base Article

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Getting Started

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What are Account Health Alerts?

We’re excited to announce the development of Account Health Alerts, a feature designed to improve visibility and actionability across accounts by proactively notifying users of functionality impacts. This feature aims to help address issues caused by API migrations, missing permissions, persistent A

Account Health Screen

social

Account Health Alerts - SES

Social - SES

Knowledge Base Article

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Account Health Alerts

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Standard Reporting Dashboard

You can use X Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged with them

social

Knowledge Base Article

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Report on X activities

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View and Restore Previous Versions of a Rule

Overview In the Rule Engine, Sprinklr now displays previous versions of saved rules. A rule's previous versions will display the iterations of the rule as it has been updated and saved over time. You can select a past version to see the exact configuration of the at that time. You can also restore

video:no

Insights

restore previous version of a rule

social

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Knowledge Base Article

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Rule Engine

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Example Prompts for Supervisor Copilot

After Supervisor Copilot is enabled in your Supervisor Console Persona App and you’ve familiarized yourself with its interface, you can start asking a wide range of queries. These typically involve uncovering insights (understanding what’s happening), conducting root cause analysis (RCA) (exploring

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Supervisor Copilot

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Pre‑Provision Users via SFTP

OverviewSprinklr Advocacy allows organizations to synchronize user attributes through Secure File Transfer Protocol (SFTP). Traditionally, SFTP updates were applied only to users already present in the Advocacy platform. This enhancement extends the functionality by allowing administrators to pre-pr

Advocacy - SES

Sprinklr Social

New Article

Social - SES

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Knowledge Base Article

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User Management

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Introduction to Distribution

The Survey Distribution module allows you to easily share surveys with respondents through various preferred channels, enhancing reach, increasing response rates, and promoting engagement. Before delving into the various distribution methods, it's essential to define what we mean by "distribution" i

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Distribution Overview

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LinkedIn Document Ads

What are Document Ads? Document Ads allow advertisers to promote documents directly in the LinkedIn feed, where members can easily read and download content without having to leave the platform. Why Document Ads? Build awareness and nurture key audiences : Boost engagement with audiences by sharing

LinkedIn

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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Sprinklr Social: 20.4.1 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

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20.4.1 Patch (11th May '25 Onwards)

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Dynamic Workflow Node

IntroductionDynamic Workflow Nodes are a crucial component of Sprinklr's Conversational AI, enabling the creation of flexible and responsive workflows. This article provides a comprehensive overview of the dynamic workflow node, its functionalities, and how to use it within the Sprinklr platform eff

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Product Insights on owned accounts

By adding an Account to a Product, you can pull content from your owned Account pages into Product Insights reporting. This allows users to utilize product-based accounts (like a specific Facebook Page dedicated to a product) to gain a comprehensive view of customer feedback. Additionally, any Accou

Insights

Knowledge Base Article

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Sources

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Add a Microsoft Teams Bot in Sprinklr

Sprinklr now supports the use of Microsoft Teams as a channel, allowing you to group channels related to a specific topic, brand, or category into a single column and track all metrics. You can also create cases and pull messages from other Teams apps. Messages can be pulled from all of the brand&#x

Microsoft Teams

MS Teams

Add a Microsoft Teams Bot in Sprinklr

social

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Knowledge Base Article

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MS Teams

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Capture Timestamps in Custom Fields

You can capture the time availability actions such as case creation time, case modification time, case action time, and macro application time.To capture timestamps of a particular action, such as case first assignment time, case first reply time, case re-opened time, or case closure time, you can c

Service

Knowledge Base Article

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Capturing Timestamps

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Introduction to Insights Hub

Insights hub is a tool to surface AI-powered actionable insights across areas of interest about "what is happening" and "how to act on it". With data-backed action plans at their fingertips, Insights Hub empowers brands to make swift and informed decisions to elevate their overal

Service

Knowledge Base Article

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Introduction

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View Reporting Dashboard (Distributed Users)

Reporting dashboard in the Distributed Platform centralizes data from all the social channels and accounts to provide insight into social performance. Here, the users can filter the dashboard and drill down into the widgets to get specific as well as different combinations of data. Before You

social

Social - SES

DST - SES

Knowledge Base Article

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Reporting (Distributed User)

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Best Practices for Writing Prompts for Generative AI-Powered FAQ Bots

When creating prompts for Generative AI-powered FAQ bots, it's essential to ensure clarity, precision, and conciseness. Here are some best practices to keep in mind:Key Considerations for Writing PromptsUse Bullet Points: Write your instructions in bullet points to ensure stricter adherence.Cle

Service

Knowledge Base Article

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Setting up FAQ+ bot

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Add a Distributed User (Admin)

As businesses grow, the need to involve more team members becomes crucial. The Enterprise platform simplifies the process of adding new users. This guide provides a straightforward approach for Admins, to add new Distributed users to the platform. Use CasesQuickly onboard new team members during per

Getting Started

Add a Distributed User

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Social - SES

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Knowledge Base Article

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Governance (Distributed Admin)

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How to set up and use Topic Tags?

Topic tags enable the collective action of categorizing similar topics based on their use cases. Applying multiple tags to a Topic provides added benefits over Topic Groups.​Topic Tags allow users to categorize Topics into specific categories, offering sorting and methods for Topic addition. In Soci

Insights

Topic Tag

Topic Tags

tag

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Knowledge Base Article

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Using Topics

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Workaround for Transferring Tags from Ads to Comments for PAC Ads

As noted in the article ​"​How to Transfer Tags from Ads to Ad Comments via Rules​", it is​ not possible to use Rules to transfer Custom Field values from Ad Variants to Inbound Messages directly. This is due to technical limitations from the channels regarding the backend post IDs. However, it is p

marketing

Ad Comment Moderation

Knowledge Base Article

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Transferring Tags from Ads to Ad Comments

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What are Brief Templates

What is a Brief?A Brief is a document intended to give the agency or internal creative team enough information so that they can develop a concept for the following entity types: Brands, Campaigns, Messages, and Personas. You can attach a Brief as you publish content. What are Brief Templates in Spri

brief templates

marketing

Knowledge Base Article

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What are Brief Templates?