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Decoupling ACW from Voice

There are two ways by which you can access Disposition Plans, either through ACW Manager or from Voice Care. In the First method, once you enable an ACW DP, you can browse to the URL, care/after-call-work/manager, or open a new tab and type After call Work in the universal search, to access ACW Mana

Service

Knowledge Base Article

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Decoupling ACW from Voice

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Call Control Functionalities for Supervisor Persona

Supervisors play a vital role in maintaining call quality, ensuring compliance, and supporting agents in real time. To help them monitor and manage live customer interactions effectively, the Voice platform provides several key supervisor functionalities such as Listen, Whisper, Barge-in, and Contin

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Sprinklr Service

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Call Controls Functionalities for Supervisor Persona

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Permission required for different modules in Media Monitoring & Analytics

Learn how to view and assign Roles & Permissions of different modules in Media Monitoring & Analytics to users and user groups.​Access to different modules in Media Monitoring & Analytics is based on user-level permissions. Users with appropriate roles or permission will only be able to

Insights

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Permissions Required for MM&A Modules

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Compare Paid Strategy dashboard

The paid strategy allows a brand to channel its marketing spend towards creating content that reaches a wider audience, ultimately increasing traffic, sales, and revenue. Monitoring competitor campaigns can help improve a brand's own strategy. This can be achieved by navigating to the Compare P

Insights

Compare Paid Strategy Dshboard

Knowledge Base Article

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Standard Dashboards in Benchmarking

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Reviews as a Listening source

By adding Reviews as a Listening Source, you can listen to and learn from Reviews data. ​Reviews are a massive collection of the voices of people where they make evaluations of a publication, product, service, or company or a critical take on current affairs in literature, politics, or culture. In a

Insights

Review as a Listening Source

Knowledge Base Article

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Web Sources

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What is Ads Web Analytics?

This article will cover the overview of web analytics and why should you use it in advertising, along with a brief on the different web analytics tools.OverviewWeb Analytics refers to the collection, measurement, and analysis of website data and user behavior to understand and improve website perfor

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Getting Started

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Nextdoor Ads Reporting Dimensions

Leverage this detailed list of Nextdoor dimensions for reference when accessing portal data and campaign information in Sprinklr.​​Note: Nextdoor ad accounts cannot be added directly in Sprinklr. To add a Nextdoor ad account, please contact Support and provide your account access token. Our team wil

marketing

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Sprinklr Marketing

Knowledge Base Article

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Dimensions

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Create Shift Change Request

Prerequisites for creating Shift Change requests:Workforce Management should be enabled for the environment.Shift Change Policies must be assigned to agents.Agents must be part of published Schedule Scenarios.Create permission under the Shift Change Request section and View permission under the Agen

Sprinklr Service

20.10

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Updated Article

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Create Shift Change Requests

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Reporting on Automated Quality Management

In reporting, you can access various metrics to analyze the performance and effectiveness of automated quality management. Here's a breakdown of the key metrics available:SummaryTotal AI Evaluations: This metric indicates the total number of evaluations performed by automated quality managemen

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Knowledge Base Article

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Reporting

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Introduction to Product Insights

Sprinklr’s Product Insights helps you understand how customers feel when they interact with a product by capturing customer experience data at the point of occurrence. Sprinklr’s industry-leading artificial intelligence (AI) and natural language processing (NLP) models convert that data into insight

Insights

Knowledge Base Article

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What is Product Insights?

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Sprinklr Insights: 20.2 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.2 release brings new features aimed at enhancing customer experiences, driving significant business impact, and improving overall outcomes.

marketing

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social

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20.2 Release (4th Feb '25 Onwards)

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Manage Request Dashboards

Request Dashboards provide administrators and agents with streamlined access to various types of requests, including Time Off, Shift Trade, and Shift Bid requests. Administrators can configure custom Request Dashboards to review and manage requests through approval and rejection workflows. Using the

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Other Configurations

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Global Variables - An Overview

Sprinklr has introduced Global Variables which is a unified and reusable configuration layer that simplifies workflow development, enhances consistency, and reduces manual errors.Managing reusable data across workflows has historically been a challenge in Sprinklr. Admins often rely on Groovy script

marketing

Insights

social

Service

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Global Variables

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Pinterest Pixels

The Pinterest tag is a powerful tool that enables you to gather valuable insights into your website's performance and create highly-targeted audiences for your Pinterest advertising campaigns. It is a small piece of code that you can easily add to your website or landing pages.A Conversion Event is

marketing

Knowledge Base Article

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Pinterest Pixel

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Notify admin to add an account

In this article we will look at the steps to notify admin to re-add a deactivated account.Steps to Manage Permissions for Account Deactivation Notification BarClick the New Tab icon . Under the Platform Modules, click All Settings within Listen.In the Platform Settings window, either select Workspac

social

Account Deactivation Notification Bar

Knowledge Base Article

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Manage Accounts

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Instagram Reels Insights

By analyzing Reels performance data, brands can identify which types of content perform well and adjust their strategy accordingly to create more engaging content and reach a wider audience. We provide multiple metrics to brands for measuring the success of their Reels content and determining whethe

social

Knowledge Base Article

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Reporting Glossary

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Product Insights standard dashboard

The Persona App offers users multiple pre-curated reporting templates designed for the most common Product Insights use cases. The Standard Dashboard is created to give insights based on various product dimensions with a single click on the product catalog. It includes sections like Insights, Source

Insights

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Dashboards

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Introduction to Conversational Surveys

Conversational Surveys allow organizations to gather feedback through chat-like interfaces, creating a more interactive and user-friendly experience for respondents. Using conversational design simplifies the survey process, boosts response rates and leads to higher engagement, better data quality a

Sprinklr Insights

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Conversational Survey

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Listening Use-case Dashboard FAQs

Below you'll find answers to frequently asked questions about the Listening Use-case DashboardDo we have use cases for all industries? No, presently use-case dashboards are being released for 10 industries. We are adding more industries is on the roadmap.Are all use cases available for all in

experience:space

Use-case Dashboard

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Listening Dashboards

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Persona App Overview

The Customer Feedback Management App streamlines survey creation and distribution, delivering deeper, actionable insights that enhance decision-making and customer strategies. It helps organisations effectively collect feedback, gain valuable insights and take meaningful actions to boost customer sa

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Persona App Overview