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Whisper Barge-in Report

Whisper Barge-In Report provides detailed information for each monitored call, including case details, call direction (inbound or outbound), type of monitoring action (listen, whisper, or barge-in), duration of the monitoring session, and the number of times monitoring was initiated.Business Use Cas

Service

Knowledge Base Article

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Detailed Dashboards

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Exclude Delay Time in Stats Import

The Exclude Delay Time toggle lets you decide whether to exclude delayed time data from the selected time range. This feature allows users to exclude delayed time data from reports generated using the stats import. This option is available across the Ads Reporting, Ads Manager, Rule Engine, and Sche

marketing

Knowledge Base Article

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Setting Up Stats Import

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Add a Google Play Store Account

Google Play Store is the official app store for Android devices, where users can browse, download, and review applications. Sprinklr provides support for Google Play Store as a channel within the platform, allowing you to monitor, assess, and take action on reviews that your apps receive.In this art

Engagement

add a google play store account

social

Google Play Store

Knowledge Base Article

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Google Play Store

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Supervisor View

The Supervisor View enables supervisors to monitor the performance of their direct, indirect, and group-level reportees across all assigned games.Note: Supervisors have full visibility into games involving their reportees. They can review team-level and individual-level performance, track KPI-based

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Configuration

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Conditions applicable with Paid Rule

You can create a Paid rule at the Customer level. To learn about the navigation to Rule Engine, see About the Rule Engine.Steps To create a Paid ruleClick the New Tab icon. Under the Sprinklr Social tab, click Manage Rules within Optimize.In the top-right corner of the Rule Engine window, click Crea

paid rules

social

Rule Engine

Knowledge Base Article

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Paid rules

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Card Template

A card template is ideal for providing users with buttons that allow them to take various actions. Each card can include an image, text, or a combination of both, followed by a series of actionable buttons. The Digital Asset Manager can be used to create a card template, enhancing user interaction b

Sprinklr Service

Live Chat Templates

Sprinklr Live Chat

Digital Asset Manager

+3

Knowledge Base Article

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Rich Text Assets

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How to Apply Dynamic Image Templates in Ads Composer

Leverage versatile, dynamic image templates to modify your product images whenever required without having to edit the entire product feed.Dynamic Image Templates give you the ability to incorporate desired changes in the product images in one or more product feeds without the need for editing and u

marketing

Knowledge Base Article

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Create & Manage Creatives at Scale

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Associate and Dissociate Messages from a Case

In Sprinklr, a message refers to an individual customer interaction that is received by a business through a social media platform or any other communication channel supported by Sprinklr, such as email or live chat. A message can be a comment, post, direct message, or any other type of communicatio

Service

Knowledge Base Article

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Associate/Dissociate Messages

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Reporting on Automated Quality Management

In reporting, you can access various metrics to analyze the performance and effectiveness of automated quality management. Here's a breakdown of the key metrics available:SummaryTotal AI Evaluations: This metric indicates the total number of evaluations performed by automated quality managemen

Service

Knowledge Base Article

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Reporting

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Source Coverage in Locations Insights

Different ways of sourcing dataLocation Insights primarily accesses data via four channels for generating actionable AI based insights:Review Source PagesOwned AccountsFirst Party Data Ingestion (FPDI)Social ListeningReview Source PagesReviews for brands or services on a review page can be sourced i

Insights

Knowledge Base Article

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Sources

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Sprinklr Specialised AI Features for Marketing

Sprinklr’s Specialized AI for Marketing helps brands create impactful campaigns by leveraging advanced generative AI and predictive intelligence. These features enable marketers to analyze audience sentiment, identify emerging trends, and optimize content strategies across social, digital, and paid

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Marketing Specialized AI Use Cases

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Feature Access Management in AI+ Studio

Feature Access Management provides a single, centralized interface to manage all Generative AI features in your Sprinklr environment. From this interface, you can:View all available AI+ features.Enable or disable features.Configure input parameters and user access settings. This eliminates the need

26.1

Sprinklr Service

marketing

Insights

+3

Knowledge Base Article

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Feature Level Control

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Conversation Screen Footer

You can customize the footer of the Live Chat conversation screen to meet your requirements. You can add a disclaimer or information card, add a persistent menu, set the character limit for responses, add message placeholder text, and more.Enable BannerYou can add a banner to the Conversation screen

26.1

Sprinklr Service

20.7.1

Service

+2

Knowledge Base Article

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Conversation Screen

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How to Activate an Audience Segment

Achieve focused targeting of ads on different social channels by mapping users from your customer database into active users in social channels.To ensure that new Users in your Sprinklr environment are set up with the appropriate access and capabilities to create and view assets within the Smart Aud

marketing

Activate Segment

Activate Segments

Audience Creation

Knowledge Base Article

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Activating Segments

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.2 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.2 release introduces a range of exciting new capabilities to enhance integration flexibility and security and simplify workflows. ​

marketing

Insights

social

Service

Knowledge Base Article

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20.2 Release (4th Feb '25 Onwards)

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About the Google Analytics 4 Ads Integration

​Google Analytics 4 is an analytics service that enables you to measure traffic and engagement across your websites and apps.Google Analytics 4 Integration allows you to track key Google Analytics 4 metrics and apply custom campaign parameters that can help you improve your marketing and campaign pe

marketing

Knowledge Base Article

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Getting Started

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X (Twitter) Asset Templates

Before you startYou can find the Twitter API documentation for direct messages on this link. 1. Quick ReplyIntroduction:Quick replies let businesses prompt people with simple, guided ways to reply to a Direct Message, by choosing from a list of options or prompts to enter specific text values. Steps

Service

Knowledge Base Article

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Service Channels

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Sprinklr Assist

OverviewSprinklr Assist, powered by ​Sprinklr AI+, is your in-platform AI assistant designed to help you navigate Sprinklr with ease. Whether you're just getting started with the platform or seeking answers about Sprinklr's features​, Sprinklr Assist provides instant access to helpful reso

Publishing - SES

social

Sprinklr Social

New Article

+4

Knowledge Base Article

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Sprinklr AI+

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Sprinklr Social: 20.2 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

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20.2 Release (4th Feb '25 Onwards)

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Actions with Paid Rule

You can create a Paid rule at the Customer level. To learn about the navigation to Rule Engine, see About the Rule Engine.Steps To create a Paid ruleClick the New Tab icon. Under the Sprinklr Social tab, click Manage Rules within Optimize.In the top-right corner of the Rule Engine window, click Crea

paid rules

social

Rule Engine

Knowledge Base Article

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Paid rules