HomeSprinklr SocialSocial Publishing & Engagement

SOCIAL MEDIA PUBLISHING

Increase engagement on social by 7x in just months — no matter the channel

Sprinklr’s AI-powered Social Publishing & Engagement helps brands deliver content, engage customers, drive revenue and analyze performance across 30+ social and messaging channels.
Sprinklr social media publishing tool dashboard

Sprinklr’s Social Publishing & Engagement is the platform of choice for managing social at scale

Organizations with complex social needs across brands, geographies and business units trust Sprinklr for its governance, advanced automations and highly customizable workflows.
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Engage at scale with broad channel coverage

Sprinklr supports 30+ channels and can help brands add any new channel in weeks.

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Experience unmatched productivity with best-in-class AI

Pre-built verticalized and customer-specific models with 90%+ accuracy and access to the latest Generative AI.

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Protect your brand always

Use granular access controls, custom approval workflows and AI-powered compliance.

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Solve for specific needs with custom solutions

Get unmatched customizations and configurability to solve the unique business needs of large enterprises.

Explore how Uber achieved industry-best response times with Sprinklr

Uber

Explore how Uber achieved industry-best response times with Sprinklr

Sprinklr’s unified platform enables Uber to engage with and serve our global customers, at scale, so that we have a singular brand voice while providing a first-class customer experience whenever support is needed.

33%

Reduction in first response time

John Marston

Global Head of Social Media Care, External Tools, and Systems Administration

Read Full Story
Uber

Explore how Uber achieved industry-best response times with Sprinklr

Sprinklr’s unified platform enables Uber to engage with and serve our global customers, at scale, so that we have a singular brand voice while providing a first-class customer experience whenever support is needed.

33%

Reduction in first response time

John Marston

Global Head of Social Media Care, External Tools, and Systems Administration

Read Full Story
Uber

Explore how Uber achieved industry-best response times with Sprinklr

Sprinklr’s unified platform enables Uber to engage with and serve our global customers, at scale, so that we have a singular brand voice while providing a first-class customer experience whenever support is needed.

33%

Reduction in first response time

John Marston

Global Head of Social Media Care, External Tools, and Systems Administration

Read Full Story

Get the best brand reach and engagement with every campaign

Sprinklr’s social media planning, publishing and engagement tools empower your teams to efficiently deliver positive brand experiences across all social touchpoints.

Digital Asset Manager

Create, store and organize content. Identify top-performing media, bulk upload assets, search content, and seek approvals – all from a single space.

Editorial Calendar

Get a complete overview of your posts, events and campaigns. Customize views, filter content, manage approvals and collaborate on tasks effortlessly.

Omnichannel Publisher

Publish across 30+ channels simultaneously. Preview posts, make channel-specific customizations, schedule at AI-recommended times and boost posts through ads.

Engagement Dashboard

View comments, mentions and messages across channels in a single space. Analyze sentiment, identify engageable messages, automate message routing and responses and stay on-brand with AI-powered compliance alerts. 

Reporting and Analytics

Monitor the performance of your paid, owned and earned media in one single dashboard. Get AI-powered insights into channel, content, location and audience. Create custom metrics and easily share performance data as reports or presentations.

UGC Management

Amplify your reach and enhance brand authenticity by curating and reposting content by fans. Organize earned posts with the UGC board, seek approvals, reshare UGC through owned channels and track performance.

Ensure that your teams stay on-brand and compliant

Publish and engage confidently using Sprinklr’s AI-powered, granular approval processes and ensure that your content consistently meets all necessary standards.

Stay brand and legal compliant at scale

Ensure that each post and message is compliant with your brand guidelines using automated flagging of inappropriate language, profanity, biases and irrelevance.

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Maximize governance with custom approval workflows

Create multi-level and parallel approval processes to manage your content. Add approval paths to posts based on conditions like channel, account and message type and easily track approval status.

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Mitigate risks and safeguard your brand

Proactively head off crises by configuring workflows that instantly and automatically stop publishing across channels during unexpected surges in negative sentiment.

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Enhance productivity with personalized UI and advanced automations

Simplify your experience with Sprinklr’s persona-based interface and maximize team productivity with highly automated workflows.

Get quicker access to relevant information

Persona apps improve usability by contextualizing the interface to user needs. Get purposefully designed dashboards for roles such as social media manager, community manager, content creator and more.

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Put social media management on autopilot

With a wide array of conditions and actions, Sprinklr’s Rule Engine helps your teams seamlessly automate processes such as message routing, response management and approvals.

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Experience a truly AI-first social suite

Schedule posts at optimal times, identify sentiment, gain critical insights and get recommended responses. Generate and modify your content instantly for publishing, brief creation and engagement.

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Turn social conversations into real business opportunities

Ensure that every positive brand experience translates into revenue by empowering your teams with capabilities that help drive sales.

Create and manage immersive micro-site

Offer your customers an opportunity to explore your best products. Publish to your Link In Bio site, add product links and measure performance.

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Publish shoppable posts on Instagram

Synchronize your product catalog within Sprinklr and seamlessly add product links to your Instagram posts to drive sales.

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Turn leads into your customers seamlessly

Engage 1:1 with every consumer and empower conversations that translate to sales using Sprinklr’s Conversational Commerce add-on.

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Create meaningful customer experiences at scale

Sprinklr and Microsoft discuss how a unified customer experience management (Unified-CXM) platform helps enterprises.

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Download E-Book

Sprinklr Social is recognized as the industry standard in helping enterprises manage social media at scale

Sprinklr Social logo
Sprinklr Social is one of G2’s Top 50 products for marketers
Sprinklr Social is one of G2’s Top 50 Products for Marketers
G2 logo
Sprinklr was named one of the top 50 products for marketers in G2’s Best Software Awards 2021.
Sprinklr logo
Sprinklr Named Leader in The Forrester Wave™ — Social Suites, Q3 2021
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Forrester logo
Forrester evaluated the 9 providers that matter most in social suites, and Sprinklr was recognized as a leader, with the highest possible scores for 23 of the criteria.
Sprinklr Social logo
Sprinklr Social is one of G2’s Top 50 products for marketers
Sprinklr Social is one of G2’s Top 50 Products for Marketers
G2 logo
Sprinklr was named one of the top 50 products for marketers in G2’s Best Software Awards 2021.
Sprinklr logo
Sprinklr Named Leader in The Forrester Wave™ — Social Suites, Q3 2021
Image
Forrester logo
Forrester evaluated the 9 providers that matter most in social suites, and Sprinklr was recognized as a leader, with the highest possible scores for 23 of the criteria.
Sprinklr Social logo
Sprinklr Social is one of G2’s Top 50 products for marketers
Sprinklr Social is one of G2’s Top 50 Products for Marketers
G2 logo
Sprinklr was named one of the top 50 products for marketers in G2’s Best Software Awards 2021.
Sprinklr logo
Sprinklr Named Leader in The Forrester Wave™ — Social Suites, Q3 2021
Image
Forrester logo
Forrester evaluated the 9 providers that matter most in social suites, and Sprinklr was recognized as a leader, with the highest possible scores for 23 of the criteria.

Frequently asked questions