CUSTOMER SELF-SERVICE
Improve self-service resolution rates by up to 50% with an AI-native platform
Empower customers with faster self-service using Sprinklr AI Agents, an AI-powered help center, and guided workflows. Create seamless journeys that boost resolution rates and reduce support costs at scale.
TRUSTED BY THE WORLD’S MOST ICONIC BRANDS
Break down silos and unlock your full self-service potential
Brands invest heavily in self-service, but fragmented tech stacks lead to broken customer experiences. To deliver the frictionless, end-to-end journeys your customers expect, your brand needs a truly unified self-service platform.
Every self-service capability on one unified platform
Automate responses with Sprinklr AI Agents
Build a single source of truth for your knowledge hub
Build an SEO-optimized help center
Help customers with step-by-step troubleshooting guides
Get AI-driven insights to improve your self-service journeys
Get the Sprinklr Advantage
Achieve self-service excellence with a user-centric, unified, and AI-native ecosystem built to empower your customers and support teams alike.
Easy-to-Build AI Agents
Create AI Agents in 3 easy steps: train with your business knowledge, assign tasks with natural language prompts, and configure guardrails for control.
Unified Platform
Bring online communities, knowledge bases, and conversational AI bots on a single, interconnected platform to retain full customer context across all touchpoints.
Omnichannel Architecture
Deploy self-service capabilities across channels, websites, apps and devices, and get actionable insights with Sprinklr AI.
Seamless Agent Handover
Ensure smooth handovers to agents by retaining full conversation context across all self-service channels.
Trusted by global brands. Chosen for real results.
86% increase in deflection
A home security company improved deflection to self-service channels by 86% by building a unified self-service forum that offered capabilities like help center, knowledge base, community, bots, and guided workflows.
10% improvement in CSAT
A global electronics company improved CSAT by 10% by leveraging guided workflows to streamline replacement and return requests. Chatbots dynamically used the knowledge base to troubleshoot product issues in real time.
40+ workflows automated
A Latin American telecommunications company employed conversational AI bots to automate 48+ customer workflows, handling 60% of cases. Not only did this enhance customer satisfaction, but also significantly reduce costs.
Winning across the CCaaS landscape. Recognized by leading analysts.
Sprinklr named a Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024
Forrester Wave™
Sprinklr named a Strong Performer in The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025
Forrester Wave™
Sprinklr named a Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024
Forrester Wave™
Sprinklr named a Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024
Forrester Wave™
Sprinklr named a Strong Performer in The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025
Forrester Wave™
Sprinklr named a Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024
Forrester Wave™
Do more with Sprinklr
Discover how an AI-native platform can unlock your full self-service potential