The definitive AI‑native platform for extraordinary customer experiences
Unify customer journeys and empower customer‑facing teams by breaking down silos and connecting conversations across every touchpoint. Elevate every interaction with AI to deliver extraordinary experiences that build lasting loyalty.TRUSTED BY THE WORLD’S MOST ICONIC BRANDS
Four AI-native product suites. One Unified-CXM platform.
Sprinklr Insights
Uncover real-time consumer, product and market insights to build great products, drive loyalty, and deliver extraordinary customer experiences.
Explore InsightsSprinklr Marketing
Orchestrate on-brand global marketing campaigns across social and digital channels, and boost marketing ROI.
Explore MarketingSprinklr Social
Reach, engage and listen to your audience across 30+ digital and social channels to maximize engagement, build trust and drive revenue.
Explore SocialSprinklr Service
Give your customer service teams the insights they need to connect with context and empathy, and deliver delightful experiences consistently at every touchpoint.
Explore ServiceOver a decade of AI innovation built into every experience
Spot what matters, effortlessly
Simplify work with an always-on AI companion
Engage with empathy at scale
Improve efficiency with intelligent automation
Enable every team to create measurable CX impact
Marketing Teams
Unlock marketing’s full potential
Break down silos, reimagine brand reach, power personalized campaigns, and deliver compliant, AI-powered brand experiences globally.
Customer Service Teams
Transform your contact center into an experience center
Deliver omnichannel customer support with agentic workflows, always-on AI assistants, and intelligent human-AI collaboration.
CX Teams
Make every customer feel seen, heard and valued
Capture 360-degree customer feedback to uncover business-critical insights in real time, and act with empathy and precision.
Trusted by global brands. Chosen for real results.
Microsoft analyzed 8.6 billion mentions and turned them into actionable VoC insights
"We can say, ‘Here's your score for Microsoft Teams in comparison to the competitive set.' This has been really informative for product marketing teams who are looking to understand how they're doing against a competitive set. We are able to uncover those new features that are landing well in the competitive conversation, so that they can prioritize their product road map.”
Allie Webster
Market Research Manager
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Dow identified 125K more mentions to analyze global consumer trends and drive strategic decisions
"I don’t think I could provide the same results without Sprinklr. The solution saves me time, enables me to research a global customer base, and helps me deliver actionable reports to my colleagues and our clients."
Beatriz Lima
Global Consumer & Market Insight
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Cdiscount increased CSAT by 15% by analyzing 2M+ voice calls and 75K+ conversations using Sprinklr AI
“We want our customers to feel heard and supported. Sprinklr provides us with a unique platform that allows us to improve each customer experience while giving our agents the opportunity to become top performers.”
Louis Brun-Ney
Director of Customer Service
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3M reduced case response time by 90% and improved CSAT with Sprinklr's scalable, AI-enhanced approach
"Sprinklr has given us additional capacity and driven results we couldn’t have achieved internally. We connect more with our customers and learn from them daily, and that makes 3M a better company."
Kirsten Salmanowicz
Sr. Manager, Global Media Tech & Governance
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Umniah reduced average handling time by 91% using Sprinklr's AI-powered chatbots
“Our Sprinklr-powered chatbot is light years ahead of what we had before. It’s not just informative — it’s action-oriented. Customers can troubleshoot service issues, check their balances, make changes, and more. That kind of functionality has exceeded even our expectations.”
Khaldoun Sweidan
Chief Commercial Officer
Read full storyMicrosoft analyzed 8.6 billion mentions and turned them into actionable VoC insights
"We can say, ‘Here's your score for Microsoft Teams in comparison to the competitive set.' This has been really informative for product marketing teams who are looking to understand how they're doing against a competitive set. We are able to uncover those new features that are landing well in the competitive conversation, so that they can prioritize their product road map.”
Allie Webster
Market Research Manager
Read full storyDow identified 125K more mentions to analyze global consumer trends and drive strategic decisions
"I don’t think I could provide the same results without Sprinklr. The solution saves me time, enables me to research a global customer base, and helps me deliver actionable reports to my colleagues and our clients."
Beatriz Lima
Global Consumer & Market Insight
Read full storyGet the Sprinklr Advantage
Unified Platform
Empower your customer-facing teams with a unified platform to deliver frictionless, omnichannel customer experiences — while staying on-brand every time, everywhere.
AI-Native Foundation
AI is seamlessly infused across the Sprinklr platform, enabling you to scale effortlessly while powering continuous innovation for your customer-facing teams.
Enterprise-Grade Scale
Equip your global teams with extensive customizability and seamless integration with your existing tech stack. Built for enterprises, our Unified-CXM platform scales effortlessly as your needs evolve.
Dissolve silos. Create seamless experiences. Scale with Unified-CXM.
Consolidate disconnected tools, data and channels on one AI-native platform. Unify your customer-facing teams — from marketing and service to CX — to enable seamless collaboration and deliver connected experiences at scale.
Sprinklr natively infuses specialized, generative and agentic AI into the platform to effortlessly function alongside your teams — automating journeys and powering personalized interactions that customers value.
Set the benchmark with every touchpoint, so your brand becomes the last best experience your customers have anywhere. Sprinklr’s AI-native solutions help you craft experiences that feel personal, unforgettable, and worth coming back for.
Winning in every CX category. Recognized by leading analysts.
Ready to deliver extraordinary CX every time, everywhere?
Join the world’s leading brands to reimagine customer experience with Sprinklr.