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CASE MANAGEMENT SOFTWARE

The costs of contact centre ownership and escalations increase every day. With case management software from Sprinklr Modern Care, you can automate workflows and streamline case handling across 30+ channels to reduce costs, accelerate time-to-resolution, and increase customer satisfaction.

77%

of the top customer service and support leaders say that automating customer service processes is a top priority in 2021.

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Sprinklr is trusted by the world's biggest brands
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Increase first-contact resolutions by 72%.

Resolve cases at the first customer interaction with AI-enriched data and guided workflows that deliver accurate context and personalised information — enhancing both agent and customer experiences while reducing costs.

Respond to customer cases 95% faster.

Reduce your cost-per-interaction and total number of escalations with AI-powered case management that routes each customer to the most appropriate agent  — creating better customer experiences and more seamless resolutions.

Improve Net Promoter Score (NPS) by 41%.

Boost customer satisfaction and avoid delays with automated case handling that routes cases to the right agent — and speeds customers to a faster resolution.

AI reduces case handling time by 40%. How can AI-powered case management software deliver faster, better outcomes?

Overflowing queues and inefficient processes slow down your agents — and don’t provide the rich contextual details they need to deliver fast resolutions. How can you ensure your agents have the information they need to manage, prioritise, and resolve cases quickly?

Sprinklr’s industry-leading AI engine brings customer data from 30+ digital channels into one place: the world’s first unified customer experience management (Unified-CXM) platform. It detects customer sentiment, filters cases, and automates workflows — leading to easy handling, focused management, and quick resolutions.

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Connect with our experts to discuss your goals and use cases for reducing case handling time and costs.

Optimise case handling to save teams 2.6K work days.

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Process customer cases seamlessly between teams and digital channels to reduce friction and improve customer experiences.

Increase agent productivity by 40%.

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Provide fast, personalised responses to customers with a unified Agent Desktop that gives agents access to all customer activity and communication, case history, and CRM data in one central place.

Streamline workflows to increase customer satisfaction rates by 5.4x.

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Enable more seamless collaboration between agents by capturing case-specific histories and information, so that any agent can pick up where the original agent left off.

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How a unified contact centre solution helped AkzoNobel UK reduce response times by 80%.

Offering proactive support with a streamlined care centre.

AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels – all from a single contact centre solution.

Increasing engagement by 172%.

By supporting customers along every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment and even earned reach.

Decreasing average response times by 80%.

Sprinklr cut their average response time from 5 hours 42 minutes to 70 minutes – all in a single year, leading to improved sentiment and happier customers.

Get the Essential Guide to AI for Customer Service.

  • Discover how AI-powered listening on the digital channels that your customers prefer can help you get a head start on customer care.

  • Find out how to power IVR Deflection via AI-powered chatbots, reducing your call volume and live agent costs.

  • Identify ways to accelerate agent response time by detecting customer intent via AI – and use those insights to generate helpful data and winning responses.

The Essential Guide to AI for Customer Service eBook on tablet display
Trust Radius 2020 Top Rated Social Media Monitoring Tools

'With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burnt.'

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G2 Top 50 Products for Customer Service

'The only way for your business to connect on social. Sprinklr has a simple interface. Love it!'

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A Sprinklr representative will be in touch with you shortly.

Unify your contact centre to make your customers happier and empower your team.

Contact us for a custom demo of Sprinklr Modern Care — and learn how it creates better customer experiences at every touchpoint.

  • Manage customer service across 30+ digital and voice channels from one unified platform

  • Scale your capabilities while reducing costs with Conversational AI and self-service solutions

  • Reduce overall handle times and boost agent productivity using AI-driven insights and assistance 

  • Optimize your operations with automated speech and text analytics

Request a demo of Sprinklr Modern Care

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