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CUSTOMER SELF-SERVICE SOFTWARE

66% of your customers will try self-service. Automated support makes it easy.

Help your customers help themselves. Sprinklr Modern Care’s customer self-service software guides them to the answers and services they need through online communities, knowledge portals, and chatbot support powered by conversational AI — leading to faster resolutions, happier customers, and agents who are free to focus on more high-impact issues.

Cost savings of 25%

reported by the 49% of businesses leveraging online communities.

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Feature - Care - Customer self-service - 66% of your customers will try self-service. Automated support makes it easy.
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Increase profit margins by 41% with customer self-service.

Lower your contact centre costs by ensuring that only complex customer issues are handled by live agents — and the rest are automated with community forums, chatbots, and AI-powered routing.

Decrease caseloads by 25% with customer self-service support.

Conversational AI chatbots can route your customers to the answers they need, connect them to the services most relevant to their issue, invite them to learn from peers, and offer additional resolutions — all without a live agent.

Eliminate agent churn by saving teams 2.6K work days.

Free your agents from routine, repetitive requests. Modern Care's automated customer self-service software reduces caseloads — which, in turn, boosts job satisfaction and increases agent engagement.

90% of consumers expect immediate answers. How can customer self-service software deliver instant resolutions?

Many customers count on live agents to resolve issues — but that means waiting their turn, even on quick asks and common issues. This leads to frustrated customers, overworked agents, and bad experiences with your brand.

There is a better solution. AI-guided customer self-service software from Sprinklr Modern Care brings answers from conversational chatbots, knowledge portals, and answers from digital channels and community discussions together in one place. These personalised self-service experiences reduce cost-to-serve, speed resolutions, and increase both customer and agent satisfaction.

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Connect with our experts to explore personalised use cases and self-service goals for your enterprise.

Harness AI to reduce service costs by up to 20% per contact.

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Resolve more customer cases with online communities that surface crowdsourced knowledge and answers related to common issues.

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Deliver immediate answers — and increase customer satisfaction by 68%.

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Give your customers the choice to wait for a live agent — or instantly find answers on their own with self-service resources and AI chatbot support.

Lighten caseloads to boost agent satisfaction by 43%.

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Give your customers instant answers and release your agents from the burden of growing caseloads with self-service software.

How the No. 1 tap brand in North America improved response times 18x.

Faster response times

With Modern Care’s AI-powered solutions, Moen reduced response time from days to hours while optimising across all digital channels.

Faster response times

With Modern Care’s AI-powered solutions, Moen reduced response time from days to hours while optimising across all digital channels.

Faster response times

With Modern Care’s AI-powered solutions, Moen reduced response time from days to hours while optimising across all digital channels.

Get the Essential Guide to AI for Customer Service.

  • Discover how AI-powered listening on the digital channels that your customers prefer can help you get a head start on customer care.

  • Find out how to power IVR Deflection via AI-powered chatbots, reducing your call volume and live agent costs.

  • Identify ways to accelerate agent response time by detecting customer intent via AI – and use those insights to generate helpful data and winning responses.

The Essential Guide to AI for Customer Service eBook on tablet display
Trust Radius 2020 Top Rated Social Media Monitoring Tools

'With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burnt.'

Read user reviews
G2 Top 50 Products for Customer Service

'The only way for your business to connect on social. Sprinklr has a simple interface. Love it!'

Thank you for contacting us.

A Sprinklr representative will be in touch with you shortly.

Unify your contact centre to make your customers happier and empower your team.

Contact us for a custom demo of Sprinklr Modern Care — and learn how it creates better customer experiences at every touchpoint.

  • Manage customer service across 30+ digital and voice channels from one unified platform

  • Scale your capabilities while reducing costs with Conversational AI and self-service solutions

  • Reduce overall handle times and boost agent productivity using AI-driven insights and assistance 

  • Optimize your operations with automated speech and text analytics

Request a demo of Sprinklr Modern Care

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