Grupo Bimbo’s recipe for customer centricity

Jordana Gustafson Wright

January 4, 20241 min read

Share this Article

Loading...
Loading...
Loading...
Loading...

For Grupo Bimbo, one of the world's largest bakeries, technology transcends mere tools; it's a conduit for meaningful connections between business and people. By embracing an integrated approach, Bimbo tackles the challenge of providing a seamless experience across platforms and processes for customers and employees alike. This unified model not only consolidates social media management, social listening, and social care onto one platform, but also embodies Bimbo's commitment to being truly customer-obsessed.

Sprinklr Service

Related Topics

9 Ways to Improve Customer Service SecurityHow to Manage Customer Engagement on Social MediaHow to Cross-Promote on Social Media (+ Proven Strategies)