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162 topics found, sorted by Newest.
Customer Feedback: How to Collect and Analyze (Latest Guide)
Uncover the top 5 techniques for analyzing customer feedback data. Learn how to convert feedback into actionable insights.
Workflow Automation: Steps and Real-world Examples
Learn about workflow automation and its key steps, including different types and real-life examples.
Customer First: What it Means (Steps+ Checklist)
Learn the definition of customer-first and the six essential steps to become one. Discover the beginner's checklist for implementing a customer-first approach in your business.
What an Inbound Call Center is and How it Works
Learn about inbound call centers - definition, process, benefits, challenges and tips for overcoming them.
What is Workforce Optimization: Strategies, Challenges and Tips
Discover the best strategies for optimizing your workforce, along with actionable tips for implementation.
Net Promoter Score: Detailed Guide + Calculation Tips
What is net promoter score? Learn how to calculate NPS, how to interpret it and ways to improve your net promoter score.
Customer Relations: Top 5 Strategies and How to Implement Them
Learn what customer relations is and why it matters. Discover top strategies to manage and improve customer relationships.
Automatic Speech Recognition [Latest Guide]
Learn all about automatic speech recognition (ASR) technology, including its definition, components, the top five applications and its drawbacks.
AI Customer Experience: Top 7 Ways to Elevate CX
Learn how to craft a seamless AI customer experience, its advantages, models and implementations in this in-depth guide.
Customer Loyalty in 2024: A Guide to Build and Measure
Understand customer loyalty, its key elements, how to measure it in nine steps and explore eight proven customer loyalty strategies.