74 topics found, sorted by newest.
Learn more on how predictive dialing can reduce manual dialing efforts in call center operations, and help improve the productivity of your customer care agents.
Learn everything you need to know about average handle time (AHT) — what it means, why it’s important, how it’s calculated, industry benchmarks, and strategies to improve yours.
Learn everything about hosted call centers — definition, benefits, essential features, and the industry-leading call center solution to enhance your agent and customer experience.
Learn all there is to know about complaint management, the components that make up a standard complaint management process, and the associated best practices.
Learn all about call routing, its business benefits, methods of call routing, and the role it plays in improving case assignment and resolution times.
Learn about chatbots and how they help improve your customer service interactions by simulating human-like conversations and responding to customer queries in real time.
Learn all there is to know about service level agreements, how they help manage customer expectations, and why they are relevant for your business.
Learn about live chat and how it helps improve your customer service while enhancing your product and conversion rates.
Discover the top customer retention strategies used by the most successful companies to draw in new business, bolster profits, improve organizational reputation, and ultimately earn the long-term loyalty of customers.
Learn more about automatic call distribution technology used in inbound contact centers, and how it can help streamline your inbound call assignment efficiently.