Modern Care
The world's leading digital-first, proactive customer experience solution.

Explore Modern Care's Products

Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

Explore Modern Research's Products

Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

Explore Modern Marketing's & Advertising's Products

Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Platform
The only Unified-CXM platform for enterprises powered by industry-leading AI.

Explore Platform Products

Active Data Retention

Ensure compliance and fuel reporting by securely storing up to 84 months of customer data.

AI Studio

Create customized, powerful AI text classification models easily — without coding.

APIs

Leverage robust RESTful web service APIs to integrate data and execute processes with external systems.

Integrations

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Sandbox

Experiment and learn in an isolated test setting that mimics your live production environment.

All Products
31 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular Use Cases

Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Social Listening

Real-time voice of customer insights on digital and traditional channels

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Media Automation

Plan, manage & measure brand content across 30+ channels from one platform

Online Communities

Help customers learn from each other — and reduce agent workloads

Social Suites

Consolidate all of your social media needs on the only unified social suite

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Unified-CXM
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Sprinklr Product Demo Days

Why do so many enterprises turn to Sprinklr? In this weekly series of live 30-minute interactive sessions, our product experts will demo the industry-leading features and capabilities of the world’s only unified customer experience management (Unified-CXM) platform.

Generating Leads for Local Businesses at Scale
Jan 26, 2022
Generating Leads for Local Businesses at Scale

Learn how to configure and scale your paid ad campaigns to empower distributed business units with personalized, on-brand customer experiences.

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Unifying the Omnichannel Marketing Lifecycle
Feb 2, 2022
Unifying the Omnichannel Marketing Lifecycle

Learn how to manage all parts of the marketing lifecycle — from planning to analysis — on one AI-powered platform.

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Delight Customers with a Unified Care Experience
Feb 9, 2022
Delight Customers with a Unified Care Experience

Learn how to deliver a truly omnichannel customer service experience by unifying conversations across 30+ channels.

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Building and Maintaining Brand Authenticity at Scale
Feb 16, 2022
Building and Maintaining Brand Authenticity at Scale

Learn how to leverage the voice of your customers to enhance your brand, marketing, and communications strategies.

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3 Ways to Empower Regional and Franchise Teams with Sprinklr Distributed
Feb 23, 2022
3 Ways to Empower Regional and Franchise Teams with Sprinklr Distributed

Learn how to align corporate marketing content across regional and franchise teams — and reach customers no matter where they’re located.

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Protecting Brand Messaging and Eliminating Risk with Sprinklr
Mar 2, 2022
Protecting Brand Messaging and Eliminating Risk with Sprinklr

Learn how to leverage Sprinklr Social Advertising to keep your campaigns safe and on-brand.

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Introduction to Media Monitoring & Analytics
ON DEMAND
Introduction to Media Monitoring & Analytics

Learn how to optimize PR measurements and maximize your team’s efficiency during crises.

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Introduction to Sprinklr Modern Care Lite
ON DEMAND
Introduction to Sprinklr Modern Care Lite

Learn how to simplify customer service across 30+ digital channels with enterprise-grade software that can be deployed in minutes.

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A Tour of the Sprinklr Platform in 30 Minutes
ON DEMAND
A Tour of the Sprinklr Platform in 30 Minutes

Learn how you can use Sprinklr’s unified, AI-powered platform to gain rich insights from your customer data.

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Bring Your Campaigns to Market Faster with AI
ON DEMAND
Bring Your Campaigns to Market Faster with AI

Learn how to bring campaigns to market faster by planning, managing, and collaborating as a cross-functional team using AI-powered agile methods.

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Automate Engagement Using Sprinklr AI
ON DEMAND
Automate Engagement Using Sprinklr AI

Learn how to increase your teams’ productivity using Sprinklr AI with automatic inbound triaging, conversation suggestions, and social listening.

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Manage Your Brand’s Reputation with 360 Degree Insights
ON DEMAND
Manage Your Brand’s Reputation with 360 Degree Insights

Learn how to leverage Modern Research to listen, monitor, and protect your brand’s digital presence with AI-powered insights.

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Deliver Personalized Experiences with Live Chat
ON DEMAND
Deliver Personalized Experiences with Live Chat

Learn how your brand can leverage Live Chat to personalize support, respond faster, and boost customer satisfaction.

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Employee Advocacy: Supercharge Your Pipeline
ON DEMAND
Employee Advocacy: Supercharge Your Pipeline

Learn how to create valuable sales and recruiting opportunities by leveraging your employees’ social media influence and reach.

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Best Practices for Localizing Social Media Outreach
ON DEMAND
Best Practices for Localizing Social Media Outreach

Learn how to localize and distribute your marketing content at scale — and empower regional users to generate more leads.

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Learn How to Harness AI for Product Insights
ON DEMAND
Learn How to Harness AI for Product Insights

Learn how AI can help you capture a sample size of 4.6B — and transform unsolicited feedback and online product reviews into actionable insights.

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Automate Customer Care with Conversational AI bots
ON DEMAND
Automate Customer Care with Conversational AI bots

Learn how easily you can set up AI chatbots to reduce customer support costs and eliminate routine tasks.

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Introduction to Sprinklr Modern Advertising
ON DEMAND
Introduction to Sprinklr Modern Advertising

Learn how a unified approach to social advertising can help you overcome point solution chaos — and maximize ROAS.

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Social Engagement & Sales: Distributed Social Selling
ON DEMAND
Social Engagement & Sales: Distributed Social Selling

Learn how Sprinklr can help you increase leads and supercharge your social sales strategy.

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Why AI is a “Must-Have” in Digital Research
ON DEMAND
Why AI is a “Must-Have” in Digital Research

Learn how AI can help you synthesize data across all channels — and better understand your customers.

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Discover why AI is a must have for Care Agents
ON DEMAND
Discover why AI is a must have for Care Agents

Learn how Sprinklr AI can help an agent automate high quality interactions, resolve cases faster and improve customer experience.

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Introduction to Sprinklr Modern Marketing
ON DEMAND
Introduction to Sprinklr Modern Marketing

Learn how to maximize your digital marketing ROI by engaging with customers at scale across 30+ modern channels.

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Introduction to Sprinklr Social Engagement & Sales
ON DEMAND
Introduction to Sprinklr Social Engagement & Sales

Learn how to publish consistently, effectively, and strategically to all channels — from a single, unified platform.

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Introduction to Sprinklr Modern Research
ON DEMAND
Introduction to Sprinklr Modern Research

Learn how AI-powered digital data can help you transform data into actionable insights and great customer experiences.

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Introduction to Modern Care
ON DEMAND
Introduction to Modern Care

Learn how to reduce costs and deliver a better experience to your customers across 30+ modern channels.

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