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Modern Care
The world's leading digital-first, proactive customer experience solution.

Explore Modern Care's Products

Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

Explore Modern Research's Products

Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

Explore Modern Marketing's & Advertising's Products

Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Platform
The only Unified-CXM platform for enterprises powered by industry-leading AI.

Explore the Platform

Sprinklr Intuition

Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.

AI Studio

Create customized, powerful AI text classification models easily — without coding.

Display

Visualize real-time data on command centers, retail signage, stadium screens, and more.

Presentations

Build on-brand, shareable digital presentations that update with real-time data automatically.

Integrations

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Sandbox

Experiment and learn in an isolated test setting that mimics your live production environment.

Active Data Retention

Store Sprinklr data for customized time periods to meet business or compliance needs.

APIs

Integrate data and execute processes with external systems using RESTful web APIs.

All Products
33 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular Use Cases

Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Brand Management

Leverage a unified view of the customer to help you protect, grow, and manage your brand

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Suites

Consolidate all of your social media needs on the only unified social suite

Case Management

Streamline case handling to reduce costs and accelerate time-to-resolution

Customer Engagement

Create a frictionless service experience no matter which channel customers use

Ticketing System

Deliver customers to the right agents—so you can reduce cost-per-interaction

Unified-CXM
Customers
Our Story
Newsroom
Careers
Culture & Talent
Investor Relations
Contact Us

Sprinklr Product Demo Days

Why do so many enterprises turn to Sprinklr? In this weekly series of live 30-minute interactive sessions, our product experts will demo the industry-leading features and capabilities of the world’s only unified customer experience management (Unified-CXM) platform.

How Rich, AI-Powered Insights Enhance CX in Financial Services
Jun 22, 2022
How Rich, AI-Powered Insights Enhance CX in Financial Services

What can organizations do to turn their data into CX strategies? Learn how a unified platform can help you transform consumer data into actionable insights.

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Constructing a Cross-Channel Marketing Strategy
May 25, 2022
Constructing a Cross-Channel Marketing Strategy

Discover how Sprinklr Modern Marketing & Advertising can help you fuel cross-platform campaigns and drive revenue with engaging, omnichannel content.

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5 Common Social Media Publishing Challenges — and How to Overcome Them
ON DEMAND
5 Common Social Media Publishing Challenges — and How to Overcome Them

Join our solutions expert to learn how to reach customers quickly and efficiently, at an unprecedented scale — all through a unified platform.

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Optimize Your In-Store Experience Using AI-Powered Location Intelligence
ON DEMAND
Optimize Your In-Store Experience Using AI-Powered Location Intelligence

Learn how to transform AI-powered intelligence into actionable insights and create more engaging experiences on a store-by-store level.

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Modernize Your Contact Center in Less Than 10 Minutes
ON DEMAND
Modernize Your Contact Center in Less Than 10 Minutes

Join our solutions expert for an in-depth look at how you can deploy Care Lite, unified customer service platform, in less than 10 minutes, FLAT!

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Improve Performance in a Cookie-Less World with Creative Insights and Optimization
ON DEMAND
Improve Performance in a Cookie-Less World with Creative Insights and Optimization

Take a data-driven, agile approach to your creative.

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Leverage Real-Time Data Visualizations to Drive Better Decisions
ON DEMAND
Leverage Real-Time Data Visualizations to Drive Better Decisions

Learn how to turn unified real-time data into dynamic visuals that guide your team’s social media strategies.

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Automate Competitive Intelligence with AI
ON DEMAND
Automate Competitive Intelligence with AI

Discover what the world’s biggest brands are doing on modern channels — and benchmark your performance vs. the best-in-class.

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Introducing Sprinklr Voice: A Radically Different Contact Center Solution
ON DEMAND
Introducing Sprinklr Voice: A Radically Different Contact Center Solution

How can customer service teams deliver digital care that’s one step ahead? Learn how Sprinklr Voice reduces call volume through proactive care.

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Introduction to Sprinklr Modern Marketing & Advertising
ON DEMAND
Introduction to Sprinklr Modern Marketing & Advertising

Learn how to maximize your marketing ROI with unified customer engagement throughout the entire marketing funnel.

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Introduction to Sprinklr Social Engagement & Sales
ON DEMAND
Introduction to Sprinklr Social Engagement & Sales

Learn how to publish consistently, effectively, and strategically to all channels — from a single, unified platform.

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Introduction to Sprinklr Modern Research
ON DEMAND
Introduction to Sprinklr Modern Research

Learn how AI-powered insights can help you turn valuable social data into engaging customer experiences.

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Introduction to Sprinklr Modern Care
ON DEMAND
Introduction to Sprinklr Modern Care

Learn how to deliver high-quality digital experiences with enterprise-grade customer service solutions.

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Protecting Brand Messaging and Eliminating Risk with Sprinklr
ON DEMAND
Protecting Brand Messaging and Eliminating Risk with Sprinklr

Learn how to leverage Sprinklr Social Advertising to keep your campaigns safe and on-brand.

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3 Ways to Empower Regional and Franchise Teams with Sprinklr Distributed
ON DEMAND
3 Ways to Empower Regional and Franchise Teams with Sprinklr Distributed

Learn how to align corporate marketing content across regional and franchise teams — and reach customers no matter where they’re located.

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Building and Maintaining Brand Authenticity at Scale
ON DEMAND
Building and Maintaining Brand Authenticity at Scale

Learn how to leverage the voice of your customers to enhance your brand, marketing, and communications strategies.

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Delight Customers with a Unified Care Experience
ON DEMAND
Delight Customers with a Unified Care Experience

Learn how to deliver a truly omnichannel customer service experience by unifying conversations across 30+ channels.

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Unifying the Omnichannel Marketing Lifecycle
ON DEMAND
Unifying the Omnichannel Marketing Lifecycle

Learn how to manage all parts of the marketing lifecycle — from planning to analysis — on one AI-powered platform.

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Generating Leads for Local Businesses at Scale
ON DEMAND
Generating Leads for Local Businesses at Scale

Learn how to configure and scale your paid ad campaigns to empower distributed business units with personalized, on-brand customer experiences.

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Introduction to Media Monitoring & Analytics
ON DEMAND
Introduction to Media Monitoring & Analytics

Learn how to optimize PR measurements and maximize your team’s efficiency during crises.

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Introduction to Sprinklr Modern Care Lite
ON DEMAND
Introduction to Sprinklr Modern Care Lite

Learn how to simplify customer service across 30+ digital channels with enterprise-grade software that can be deployed in minutes.

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A Tour of the Sprinklr Platform in 30 Minutes
ON DEMAND
A Tour of the Sprinklr Platform in 30 Minutes

Learn how you can use Sprinklr’s unified, AI-powered platform to gain rich insights from your customer data.

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Bring Your Campaigns to Market Faster with AI
ON DEMAND
Bring Your Campaigns to Market Faster with AI

Learn how to bring campaigns to market faster by planning, managing, and collaborating as a cross-functional team using AI-powered agile methods.

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Automate Engagement Using Sprinklr AI
ON DEMAND
Automate Engagement Using Sprinklr AI

Learn how to increase your teams’ productivity using Sprinklr AI with automatic inbound triaging, conversation suggestions, and social listening.

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Manage Your Brand’s Reputation with 360 Degree Insights
ON DEMAND
Manage Your Brand’s Reputation with 360 Degree Insights

Learn how to leverage Modern Research to listen, monitor, and protect your brand’s digital presence with AI-powered insights.

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Deliver Personalized Experiences with Live Chat
ON DEMAND
Deliver Personalized Experiences with Live Chat

Learn how your brand can leverage Live Chat to personalize support, respond faster, and boost customer satisfaction.

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Employee Advocacy: Supercharge Your Pipeline
ON DEMAND
Employee Advocacy: Supercharge Your Pipeline

Learn how to create valuable sales and recruiting opportunities by leveraging your employees’ social media influence and reach.

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Best Practices for Localizing Social Media Outreach
ON DEMAND
Best Practices for Localizing Social Media Outreach

Learn how to localize and distribute your marketing content at scale — and empower regional users to generate more leads.

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Learn How to Harness AI for Product Insights
ON DEMAND
Learn How to Harness AI for Product Insights

Learn how AI can help you capture a sample size of 4.6B — and transform unsolicited feedback and online product reviews into actionable insights.

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Automate Customer Care with Conversational AI bots
ON DEMAND
Automate Customer Care with Conversational AI bots

Learn how easily you can set up AI chatbots to reduce customer support costs and eliminate routine tasks.

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Social Engagement & Sales: Distributed Social Selling
ON DEMAND
Social Engagement & Sales: Distributed Social Selling

Learn how Sprinklr can help you increase leads and supercharge your social sales strategy.

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Why AI is a “Must-Have” in Digital Research
ON DEMAND
Why AI is a “Must-Have” in Digital Research

Learn how AI can help you synthesize data across all channels — and better understand your customers.

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Discover why AI is a must have for Care Agents
ON DEMAND
Discover why AI is a must have for Care Agents

Learn how Sprinklr AI can help an agent automate high quality interactions, resolve cases faster and improve customer experience.

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