5 Brand Imperatives Revealed in Sprinklr’s Benchmarking Reports

Developing a personalized and responsive digital customer experience is a critical priority for leaders in all industries. But how can you deliver the best digital experiences across channels, and how does your CX stack up against competitors?  

In this deep dive into Sprinklr’s new Industry Benchmarking Reports — covering top-performing brands in technology, food and beverage, retail, media and entertainment, and pharma — CX and marketing expert Jay Baer and Sprinklr’s Elizabeth Shaw will dissect key findings and explore actionable insights, including:

• The data that surprised them the most 

• Response times to customers on social media — by industry

• How to use these reports to drive a more unified CX strategy