The AI game-changer: How to turn your agents into super agents
Kenneth Madrigal, Brian Cantor
In today's customer-focused world, it's crucial to make the most of AI to free up your agents for complex tasks. While this concept is often talked about, the question remains: are contact centers truly ready to put it into practice? Neglecting this can lead to disengaged employees, operational inefficiencies, and unsatisfied customers.
Explore the path to empowering a new generation of super agents who excel in intricate interactions, resulting in reduced call times and increased customer satisfaction.
In this session, we cover:
Defining super agents: the essential skills and competencies in the AI era
Redefining workflows to meet evolving customer expectations
Modernizing coaching and quality management for employee development
Overcoming obstacles and empowering agents through AI initiatives
Measuring productivity and agent happiness for success.
Senior Director, CXM Best Practices
Thank you for contacting us.
A Sprinklr representative will be in touch with you shortly.
No need to fill out any forms — you're all set.