WEBINAR

Building a Robust Digital Customer Service in 2025: The Future of AI-Driven Channel-less Support

By 2025, customer expectations for digital care will be higher than ever—instant, personalized, and seamlessly connected across every channel. Yet, many businesses still face inefficiencies due to fragmented tools, disjointed agent experiences, and siloed data.. 

According to Mckinsey and Co, 77% CX Leaders report they have built digital platforms to address the needs of their customers however only 10% channels are fully scaled and adopted by customers and 12% are highly integrated.

Join Sprinklr and CCW as we explore how businesses can elevate digital customer care with an AI-first approach, driving both operational efficiency and customer satisfaction. This session will unpack: 

• How unified digital contact centers are combatting point-solution chaos 

• What’s the next frontier of AI-powered self-service, agent augmentation, and omnichannel engagement 

• The role of AI in building robust self-serve, predictive support, & efficient, real-time agent assistance. 

• Real-world case studies showing how AI, automation, and unified data are transforming customer service. 

With technical deep dives, live demonstrations, and practical strategies, this webinar is designed for CX and Service leaders, like yourself, looking to scale AI-driven digital care while enhancing quality and  efficiency. 

Speakers

Brian Cantor

Principal Analyst

CCW Digital

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Dustin Randall

Lead Solutions Consultant

Sprinklr

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