WEBINAR

Drive real CX impact with AI-powered contact center intelligence

Only 15% of leaders are fully satisfied with how their company measures CX — are your measurement systems holding you back?  

Traditional survey-based systems often struggle to meet your brand’s CX needs due to low response rates, data lags, and limited actionable insights.  

Only 6% of contact center leaders believe their current systems enable both strategic and tactical decision-making.    

The future of exceptional customer experiences lies in predictive analytics — empowering you to understand customer behavior in real time, anticipate issues, and drive meaningful business outcomes.    

In this expert-led demo, learn how to:    

• Analyze 100% of customer conversations in real time to enhance CX, boost operational efficiency, drive revenue, and reduce compliance risk.  

• Uncover insights from social channels and public unstructured data, gaining intelligence on contact drivers, customer sentiment, and more.  

• Use GenAI to transform insights into action, eliminating manual report analysis.  

• Shift focus from operational metrics to strategic outcomes like CSAT, FCR, churn, conversions, and more.  

• Share customized, scalable dashboards across teams and unlock actionable insights at every level — from agents to supervisors.  

 Join us to see how Sprinklr can help you drive real CX impact across channels with actionable, AI-powered contact center intelligence.  

Speaker

Matt Kadas

Lead CCaaS Specialist

Sprinklr