VIRTUAL WORKSHOP

AI at the Helm: Reshaping Contact Center Efficiency

In a study commissioned by Sprinklr, 87% of contact center leaders revealed that cost and efficiency are their top priorities.

Join us for an exclusive session on the evolving landscape of customer service and contact centers. Unveil key insights on how leaders are evaluating and implementing AI initiatives. Discover how AI is transforming operations and why it is essential for success in 2024.

In this session, we cover: 

• The current landscape: Exploring priorities of contact center leaders in 2024 

• CCW research insights: Delving into how leaders are evaluating and implementing AI initiatives 

• AI initiatives evaluation: Examining the criteria used to assess the effectiveness of AI solutions in enhancing operational efficiency  

• Best practices and strategies: Exploring actionable steps and best practices for leveraging AI technologies to optimize workflows, streamline operations, and deliver exceptional customer service

Speakers

Aurélien Caye

Solutions Consultant

Sprinklr

Brian Cantor

Principal Analyst

CCW Digital

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