VIRTUAL WORKSHOP

Beyond reactive support: How to unlock the future of intelligent interactions

Customers want to feel seen and understood right away. They expect us to anticipate their needs and provide value in every interaction. Teams that are equipped to track 100% of customer interactions gain valuable insights into their experiences, enabling substantial enhancements. The technology needed for this shift is finally within reach.  

This session showcases how leaders in customer service and contact centers can turn the ideal of proactive customer experiences into a reality. Watch our speakers share real customer stories, backed by research and best practices, revealing the potential of AI in unlocking predictive customer insights. 

In this session, we cover: 

• Research on new customer expectations for 2024 

• Strategies for transitioning from a reactive to a proactive customer contact approach 

• Common pitfalls to avoid when pursuing AI and conversational intelligence initiatives.  

• Empowering agents to forge personalized and meaningful connections.  

• Real-world success stories showcasing AI-driven solutions that amplify customer satisfaction and loyalty. 

Speakers

Christie Fitzgerald

Director – Solutions Consultancy

Sprinklr

Brian Cantor

Principal Analyst

CCW Digital

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