WEBINAR

Transforming Customer Service to Achieve Loyalty and ROI

Insights from DTE Energy and Sprinklr

Customer service is one of the most critical factors in building a loyal customer base and driving business growth.

In today's competitive business environment, customers expect a seamless experience and exceptional service, and meeting those expectations can be challenging.

Join Sprinklr and DTE Energy to learn about DTE’s live chat success and their future vision to enhance the customer experience.

• Learn how DTE Energy increases chat volumes by 10% month on month without compromising on CSAT 

• Get insights into proven methods of reducing costs and increasing productivity

• Gain knowledge from an industry-leading brand on their experiences and best practices

Speakers

Christie Fitzgerald

Director, Solutions Consultant

Sprinklr

Dawn Hayes

Director - Customer Service Strategy and Operations

DTE Energy