Transforming Customer Service to Achieve Loyalty and ROI
Insights from DTE Energy and Sprinklr
Christie Fitzgerald, Dawn Hayes
Customer service is one of the most critical factors in building a loyal customer base and driving business growth.
In today's competitive business environment, customers expect a seamless experience and exceptional service, and meeting those expectations can be challenging.
Join Sprinklr and DTE Energy to learn about DTE’s live chat success and their future vision to enhance the customer experience.
Learn how DTE Energy increases chat volumes by 10% month on month without compromising on CSAT
Get insights into proven methods of reducing costs and increasing productivity
Gain knowledge from an industry-leading brand on their experiences and best practices
Director, Solutions Consultant
Director - Customer Service Strategy and Operations
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