With reduced budgets, a higher demand for services, and a change in resident expectations of how they contact organisations using digital technology, most councils are looking at the ‘front door’ to realise the benefits for them and their residents.
During the webinar David Hipwell, our Local Government Lead will take you through
The changes in resident expectations around communication
Why an over-reliance on voice calls isn’t good for the council or the resident
How to manage social media messages effectively
How introducing modern digital channels can reduce voice call volumes and the impact of this
A potential customer journey
How to use AI and chatbots to improve customer service
Local Government Lead
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