Nearly 40% of Gen Z and millennial customers will give up interacting with a brand if they do not offer self-service. The expectation of “self-service or no service” puts immense pressure of the traditional conversational AI chatbots that are limited in scope to providing standard automated responses – which is an unpleasant and impersonal experience for the customer. 

With the advent of Generative AI (Gen AI), typical conversational AI chatbots can evolve to make self-service more intuitive, effective and human-like. However, there are also potential risks - inaccuracy, hallucination, data privacy risks to name a few. 

Join us in a fireside chat with the experts who will unravel the risks with Gen AI bots and how they can be mitigated. 

In this webinar, you will discover: 

• How Gen AI can amplify conversational AI bots’ capabilities 
• Understand potential risks of Gen AI-powered bots 
• Detailed framework to evaluate Gen AI bots to gain maximum value