Experience a New Paradigm in Customer Service


Drew Callahan, Vicky Tran

60 minutes

Making customer service your true advantage means being actively engaged on all channels where your customers live. But for businesses with modest budgets and resources, a truly omnichannel customer service solution may be out of reach.

Enter Sprinklr Modern Care Lite

The enterprise-grade customer service solution comes with premium features and AI capabilities that enable you to set up your contact center operations in 8 minutes FLAT. Join this 60-min webinar, and watch our product experts demonstrate how to:

  • Configure Care Lite in a modern contact center set-up

  • Integrate channels with a click, and unify interactions seamlessly across 15+ touchpoints — traditional, digital, social, and voice 

  • Train admins, supervisors, and agents to manage the contact center experience efficiently

  • Draw and interpret intelligent AI-led analytics for improving quality of interactions and agent productivity

  • Reduce future tickets by leveraging AI-led insights on top contact drivers 

Date: 19 May 2022
Time: 1:00 PM EST


Drew Callahan

Account Executive


As a member of Sprinklr, I adhere to and am constantly in pursuit of making customers happier. Customers of Sprinklr and the customers of our customers happiness is our top priority. Finding the right mix of method, medium and madness in order to achieve this goal of happier is what drives me.

A graduate from Texas Christian University, I strive to continue to learn and adapt daily in order to absorb knowledge to help deliver the best experience to customers.

Drew has been with Sprinklr since March of 2020. When he's not helping brands with their customer experience you can find him on the golf course, lake or softball diamond!

Vicky Tran

Solution Consultant


Hi everyone!

I'm Vicky. I've been at Sprinklr for 1.5 years, and in my free time, I enjoy drawing, crocheting, and interior design!

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