In the digital age, conversational bots are pivotal for seamless customer interactions. Assessing their performance, however, is not straightforward. In this session with CCW Digital, we introduce a novel framework to evaluate LLM-powered bots and provide a comprehensive approach to improve conversational experiences. 

Key insights from the session: 

• Why traditional metrics are inadequate to evaluate bots 
• Our novel Gen AI framework for a holistic alternative to LLM powered experiences 
• Strategies to boost your bot’s performance and customer engagement 
• Insights from real-world examples