ON-DEMAND

State of Gen AI: The New Framework for Bot Excellence

In the digital age, conversational bots are pivotal for seamless customer interactions. Assessing their performance, however, is not straightforward. In this session with CCW Digital, we introduce a novel framework to evaluate LLM-powered bots and provide a comprehensive approach to improve conversational experiences. 

Key insights from the session: 

• Why traditional metrics are inadequate to evaluate bots 

• Our novel Gen AI framework for a holistic alternative to LLM powered experiences 

• Strategies to boost your bot’s performance and customer engagement 

• Insights from real-world examples 

Speakers

Aurélien Caye

Solutions Consultant

Sprinklr

Brian Cantor

Principal Analyst

CCW Digital

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