Modern Care
The world's leading digital-first, proactive customer experience solution.
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Unified Care

Manage customer care on 30+ digital channels from one AI-powered platform

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.
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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start exploring research insights powered by the only Unified-CXM platform

Modern Sales & Engagement
Deliver a positive experience that’s true to your brand — no matter where your customers go digitally.
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Social Publishing & Engagement

Plan, manage & measure brand content across 30+ channels from one platform

Distributed

Empower distributed teams to deliver on-brand social experiences

Conversational Commerce

Turn social into a revenue driver with a 1:1 chat-based commerce experience

Ratings & Review

Transform valuable consumer insights into conversion-driving assets

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.
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Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

All Products
31 products. 4 robust product suites. All on the only Unified-CXM platform.
Popular Use Cases
Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Social Listening

Real-time voice of customer insights on digital and traditional channels

Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Social Media Automation

Plan, manage & measure brand content across 30+ channels from one platform

Online Communities

Help customers learn from each other — and reduce agent workloads

Social Suites

Consolidate all of your social media needs on the only unified social suite

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

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DEMO DAYS WEBINAR

Introduction to Sprinklr Modern Care

Learn how to reduce costs and deliver a better experience to your customers across 30+ modern channels.

Delivering the right customer care means showing up on the channels where customers already spend their time. But how can you do this at enterprise scale — and make customers happier by giving them faster and more effective service?

In this 30-minute webinar, our digital care expert will demonstrate how Sprinklr Modern Care can help you:

  • Manage all customer interactions across social, messaging, live chat, voice, and video — from a single, unified platform

  • Surface the insights to manage care proactively

  • Control costs with industry-leading automation that can respond to customer care inquiries at scale 

  • Onboard and train agents faster with smart assistance on a modern agent desktop

Senior Solutions Consultant, Sprinklr

Sandy de Arango
Senior Solutions Consultant
Sprinklr

Register Now

Originally broadcast on Wednesday, August 25, 2021

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