DEMO DAYS WEBINAR

Leveraging Voice AI in Your Contact Center

Service more customers — faster — with AI-driven capabilities.

Your customers expect efficient and effective service — but you can’t afford to sacrifice quality for speed. How can you meet these expectations at scale?

In this 30-minute session, you’ll learn how Sprinklr Service’s voice AI capabilities can help you raise the bar for service and drive better outcomes by:  

• Identifying the top reasons for customer calls and highlighting opportunities to eliminate unnecessary contact through automated quality management

• Serving more customers using voice bots

• Guiding agents to provide seamless and consistent customer experiences with AI-generated next best actions

Speaker

Rachelle Martins

Lead Solutions Specialist

Sprinklr

Rachelle focuses on helping some of Sprinklr's largest customers modernize and future proof their contact centers by recommending solutions from Sprinklr's Service product suite. She has worked at the intersection of customer service and technology, including working at Zendesk for a number of years before joining the Sprinklr family.