Deliver Personalized Experiences with Live Chat

Learn how your brand can leverage Live Chat to personalize support, respond faster, and boost customer satisfaction.

Available on-demand

Sébastien Salou

30 minutes

Fragmented first-generation chat solutions fail to deliver the personalized experiences and fast resolutions that modern customers expect. How can your brand upgrade and innovate its live chat support to be more personal at scale, reach resolutions faster, and enhance customer experiences?

In this 30-minute session, our digital care expert will demonstrate how to leverage next-gen Live Chat from Sprinklr — powered by the most advanced AI engine built for the enterprise — to:

  • Deliver personalized, human chat experiences on your website at the right time and automatically route customer requests to the right agents

  • Drive more conversions and prevent customers from abandoning their carts by targeting them at the right moments with contextual pop-ups and relevant content

  • Accelerate your time-to-resolution with advanced, AI-powered capabilities like Screen Sharing, Co-browsing, Smart Responses, and video chat

  • Give your agents valuable time back and lighten caseloads by automating routine chat inquiries using Conversational AI bots and step-by-step Guided Workflows


Sébastien Salou

Senior Solutions Consultant


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