VIRTUAL WORKSHOP

Measuring true VOC: Real-time Insights Powered by AI

In today's evolving landscape, understanding and exceeding customer expectations is crucial. Voice of Customer (VOC) research is a powerful tool, shedding light on ways to delight customers and outshine competitors. However, effectively processing and acting on this data can be daunting. 

This is where AI steps in. Join us for an exclusive session where we unveil how AI can revolutionize customer service, predict behaviors, personalize interactions, enhance agent efficiency, and optimize operations.  

In this session, we cover: 

• Proactively managing customer service outcomes and understanding key interaction drivers with AI 

• Elevating customer experience by decoding customer sentiment and feedback through advanced analytics 

• Identifying process transformation opportunities and unlocking efficiency through automation  

• Measuring the impact of personalized experiences on CSAT scores to refine strategies and leave lasting impressions 

Speakers

Aurélien Caye

Solutions Consultant

Sprinklr

Chloe Chappell

Digital Producer

CX Network