SPRINKLR + TWILIO

Launch an omnichannel contact center with Sprinklr Modern Care and Twilio.

Your customers expect immediate support across all of the channels they use. But for many organizations, the challenge of unifying contact centers, customer care, and CX to create a seamless omnichannel experience can be overwhelming.

Sprinklr and Twilio can help. By combining Twilio’s best-in-class communications platform as a service (CPaaS) infrastructure with Sprinklr Modern Care’s out-of-the-box, AI-powered contact center as a service (CCaaS) application — all layered on top of the world’s only unified customer experience management (Unified-CXM) platform — we’re helping enterprises worldwide quickly scale and launch next-gen contact center that deliver comprehensive, cloud-based care.

“Our goal is to connect authentically with this new generation of car buyers… we realized we could leverage Sprinklr as a one-stop, unified technology solution for all of Honda ON’s customer experience management needs.”
- Yoshiaki Inoue, Chief of Honda ON