Conversational AI: The power of Unified AI
Sebastien De Cock, Katrina Haddad, Darren Randall
Did you know, as per Gartner, Conversational AI capabilities will help drive worldwide contact center capabilities to 16% growth in 2023? Customers are demanding personalized and quick responses as per their needs and you need Conversational AI to redefine customer engagement.
This 60-minute session will unveil the incredible power of Conversational AI and its transformative impact on customer interaction. Watch it for these four takeaways.
Enhancing customer interactions: Learn how Conversational AI can help you deliver lightning-fast responses.
Navigating challenges: Uncover the challenges and intricacies of Conversational AI.
Unveiling the latest trends: Explore the world of voice assistants, chatbots, virtual agents and the power of sentiment analysis.
Best practices for seamless integration: Discover how to seamlessly integrate these solutions into your existing systems and workflows.
Sebastien De Cock
AVP Solutions Consulting, APAC & Middle East
Chief Experience Officer
Product Owner, Health Insurance
Bupa Australia & New Zealand
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