Virtual Workshop

Recession proof your contact center with Unified AI

“To succeed and withstand a recession, CX teams must find flexible, technology-based solutions to empower customers and continue to provide outstanding service.” - Blake Morgan

Join us for a complimentary virtual workshop and discover how to optimize costs, elevate CX, and position yourself for long-term gains.

Ensure great CX that retains customers even during a recession

What’s in it for you?

Engage with our CX experts, discuss issues, raise questions and clarify doubts you are grappling with in your contact center. Learn how to leverage the power of unified AI without overhauling your existing contact center tech landscape to:

• Get real-time insights across your customer journey (channel of choice, preference, context, emotions, etc.)

• Orchestrate self-serve capabilities through AI-enabled no-code configurations

• Improve quality management by unlocking real-time coaching

• Boost agent productivity with a unified single-pane view of your customers

• Experience the impact of unified AI on the customer journey and experience

Event Agenda

• Introduction to omnichannel and unified AI for contact centers - 20 mins

• Gaining the AI edge - Use cases to recession-proof contact centers - 30 mins

• Unified AI in action - Sneak peek - 20 mins

• Q&A session - 20 mins

Speakers

Ben Chandraraj

SVP, Product Management

Sprinklr

Benjamin ( Ben ) has over 20+ years of leadership experience in diverse areas encompassing Technology Strategy, Social Media Operations, Engineering, Business Transformation, Product Management, Program Management, Process Engineering & Transition, Ben focuses on setting the company’s strategy and infusing it with business analytics and intelligence capabilities to drive value.

Christie Fitzgerald

Solutions Consultant

Sprinklr

Christie has 15 years of SaaS technology experience in the areas of Customer Service, Product Marketing and Solution Consulting. Today, Christie leads Sprinklr’s Care Specialist organization with proven success on aligning customer’s long-term customer service initiatives with technology solutions that will deliver on value realization and drive digital transformation within the Contact Center.