The Re-Imagined Digital Customer Journey
Drive new sales and increase customer satisfaction by embracing new modern channels
Bremtane Moudjeb, Sébastien Salou
Facebook, Twitter, Messenger, WhatsApp, live chat, email or telephone calls, modern consumers have nowadays various ways to interact with brands all along their customer journey. According to Forrester, 95% of consumers use three or more channels in a single customer service interaction, with 62% of them using multiple devices.
Register and attend this webinar to understand how leading brands succeed in connecting the dots on very complex customer journeys by utilizing a unified solution. Discover how they manage to get a 360 degree view of each customer and how their teams engage in contextualized conversation to result in increased revenue, reduced costs and improved customer satisfaction.
What you will learn:
How modern customers interact with brands on modern channels.
How to consistently deliver meaningful customer experience and increase revenue
How leading brands turn complexity into opportunity to drive new sales
Senior Solutions Consultant
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