Contact Center Intelligence

Transform your Contact Center from a cost center to an intelligence center

“76% of executive leaders see CX as critical to meeting organizations’ business goals,” according to a Gartner report. Contact Centers are front and center in customer interactions and provide a treasure trove of data. 

Contact Centers can become the insights engines for the entire organization – improve sales conversions, identify up-sell/cross-sell opportunities, and drive product innovations and service offerings​. 

Join us in this webinar to discover how to turn your Contact Center into a competitive advantage for your brand.

What is in it for you?

Get to know: 

• Why organizations need an Intelligence Center?

• Key tenets of a best-in-class intelligence center

• What are some of the best brands doing?

• How can Sprinklr’s Insights Engine help you stand out?

Event Agenda

• Introduction to Contact Center Intelligence and best practices – 15 minutes

• Use case discussion – 10 minutes 

• Sprinklr’s Unified AI in action – 10 minutes

• Q&A – 10 minutes 

Speakers

Nafis Hasan

Senior Director - Care Product Management

Sprinklr

Nafis has over 20+ years of leadership experience in digital transformation, especially contact center transformation. He has held leadership roles in Global Solution Consultancy. His domain expertise is in Banking and Financial Services.

Rachelle Martins

Lead Solutions Specialist

Sprinklr

Rachelle focuses on helping some of Sprinklr's largest customers modernize and future proof their contact centers by recommending solutions from Sprinklr's Service product suite. She has worked at the intersection of customer service and technology, including working at Zendesk for a number of years before joining the Sprinklr family.