Contact Center Intelligence

Transform your Contact Center from a cost center to an intelligence center

Welcome to the Summer of CX in MEA! 

We are excited to invite you to our upcoming virtual workshops in July and Aug. Each week, we will be hosting a different workshop focused on improving your contact center operations and strategy. 

Transform your contact center from a cost center to an intelligence center with this workshop. We will cover how to use data and analytics to make informed decisions, optimize your operations, and improve the customer experience. Learn how to leverage technology and smart strategies to future-proof your contact center. 

Speakers

Nafis Hasan

Senior Director - Care Product Management

Sprinklr

Nafis has over 20+ years of leadership experience in digital transformation, especially contact center transformation. He has held leadership roles in Global Solution Consultancy. His domain expertise is in Banking and Financial Services.

Rachelle Martins

Lead Solutions Specialist

Sprinklr

Rachelle focuses on helping some of Sprinklr's largest customers modernize and future proof their contact centers by recommending solutions from Sprinklr's Service product suite. She has worked at the intersection of customer service and technology, including working at Zendesk for a number of years before joining the Sprinklr family.