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Modern Care
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Reduce costs by automating routine inquiries with conversational AI bots

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Automate workflows and processes — and drive more first-contact resolutions

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Analyze conversations instantly & surface predictions, suggestions & alerts

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Empower agents and customers with direct access to the answers they need

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Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

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Social Listening

Real-time voice of customer insights on digital and traditional channels

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Analyze your content’s performance vs. competitors and best-in-class brands

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Real-time, location-based analysis of face-to-face brand experiences

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Connect stories across social & news for a complete measure of earned media

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Encourage, measure, and optimize employee advocacy for your brand on social

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Sprinklr Intuition

Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.

AI Studio

Create customized, powerful AI text classification models easily — without coding.

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Visualize real-time data on command centers, retail signage, stadium screens, and more.

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Build on-brand, shareable digital presentations that update with real-time data automatically.

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Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

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Experiment and learn in an isolated test setting that mimics your live production environment.

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Store Sprinklr data for customized time periods to meet business or compliance needs.

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Integrate data and execute processes with external systems using RESTful web APIs.

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Manage customer care on 30+ digital channels from one AI-powered platform

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Consolidate all of your social media needs on the only unified social suite

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Streamline case handling to reduce costs and accelerate time-to-resolution

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Create a frictionless service experience no matter which channel customers use

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Deliver customers to the right agents—so you can reduce cost-per-interaction

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GOVERNMENT WEBINAR SERIES

How Transport for London Revolutionised Their Digital Customer Service Experience

Wednesday, June 8, 2022, 09:00 AM UTC

Harriet Reynolds, Daniel Batts, David Hipwell

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As part of our local government series of webinars, we are pleased to say that for the next one, on 8th June, we will be joined by Transport for London, and Microsoft. 

It was vital for Transport for London to improve the way customers could contact them via modern channels to build stronger relationships with travellers and radically improve customer service levels. They found the solution to their digital customer contact experience needs by taking a unified approach to customer care.

We are also joined by one of our strategic partners, Microsoft. They will provide their insight into the changing landscape of local government trends in understanding the resident’s needs, and how building great relationships can help shape service delivery.

David will then highlight Sprinklr’s experience of how residents' expectations of customer service are changing, how our modern care solution can scale to meet current and future demands for different contact options across social media, messaging applications and Live Chat. Artificial Intelligence, chatbots and voice bots can promote the use of self-service which relieves the strain on customer contact centre agents

Speakers

Harriet Reynolds

Social Media Manager

Transport for London

Daniel Batts

Strategic Lead for London

Microsoft

David Hipwell

Local Government Lead

Sprinklr

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Wednesday, June 8, 2022, 09:00 AM UTC

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