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Reduce call volume with a radically different contact center solution
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
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Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
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Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
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Connect stories across social & news for a complete measure of earned media
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Plan, manage & measure brand content across 30+ channels from one platform
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Transform valuable consumer insights into conversion-driving assets
Build scalable, on-brand campaigns for distributed teams
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Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
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Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.
Create customized, powerful AI text classification models easily — without coding.
Visualize real-time data on command centers, retail signage, stadium screens, and more.
Build on-brand, shareable digital presentations that update with real-time data automatically.
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Experiment and learn in an isolated test setting that mimics your live production environment.
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Integrate data and execute processes with external systems using RESTful web APIs.
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Deliver seamless customer service experiences across 30+ digital channels
Leverage a unified view of the customer to help you protect, grow, and manage your brand
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Manage customer care on 30+ digital channels from one AI-powered platform
Consolidate all of your social media needs on the only unified social suite
Streamline case handling to reduce costs and accelerate time-to-resolution
Create a frictionless service experience no matter which channel customers use
Deliver customers to the right agents—so you can reduce cost-per-interaction
Wednesday, June 8, 2022, 09:00 AM UTC
Harriet Reynolds, Daniel Batts, David Hipwell
Virtual View map
As part of our local government series of webinars, we are pleased to say that for the next one, on 8th June, we will be joined by Transport for London, and Microsoft.
It was vital for Transport for London to improve the way customers could contact them via modern channels to build stronger relationships with travellers and radically improve customer service levels. They found the solution to their digital customer contact experience needs by taking a unified approach to customer care.
We are also joined by one of our strategic partners, Microsoft. They will provide their insight into the changing landscape of local government trends in understanding the resident’s needs, and how building great relationships can help shape service delivery.
David will then highlight Sprinklr’s experience of how residents' expectations of customer service are changing, how our modern care solution can scale to meet current and future demands for different contact options across social media, messaging applications and Live Chat. Artificial Intelligence, chatbots and voice bots can promote the use of self-service which relieves the strain on customer contact centre agents
Social Media Manager
Transport for London
Strategic Lead for London
Local Government Lead
A Sprinklr representative will be in touch with you shortly.
Wednesday, June 8, 2022, 09:00 AM UTC
No need to fill out any forms — you're all set.