Modern Care
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Manage customer care on 30+ digital channels from one AI-powered platform
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
Modern Research
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Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social & news for a complete measure of earned media
Start exploring research insights powered by the only Unified-CXM platform
Modern Sales & Engagement
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Plan, manage & measure brand content across 30+ channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Modern Marketing & Advertising
Explore Modern Marketing's & Advertising's Products
Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
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Popular Use Cases
Deliver seamless customer service experiences across 30+ digital channels
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Real-time voice of customer insights on digital and traditional channels
Save time, manage brand risk, and increase ROI with AI-powered insights
Plan, manage & measure brand content across 30+ channels from one platform
Help customers learn from each other — and reduce agent workloads
Consolidate all of your social media needs on the only unified social suite
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
WEBINAR
How Emirates NBD and Sprinklr scale exceptional customer experience
Synopsis
A front-runner in retail banking innovation, Emirates NBD is committed to continuously improving the customer-centric banking experience. This has yielded benefits with positive impact on their Customer loyalty scores, brand value of US$4.13 billion and remarkable business results, increasing both customer engagement and profitability.
Watch this session, originally presented at Forrester CX EMEA (November 2020), to learn how Emirates NBD has focused on Culture, Crisis Management (featuring a state-of-the-art Command Centre), Connections, Content and Compliance to consistently deliver amazing customer experiences, at scale, even during challenging pandemic times.
Key Takeaways
How context ensures that content resonates and builds connections.
Compliance: Governing and tracking CX across systems, policy & performance.
How the bank adapted and upgraded to effectively manage the current pandemic crisis.
Speakers
Emirates NBD
MEA at Sprinklr