Modern Care
Explore Modern Care's Products
Manage customer care on 30+ digital channels from one AI-powered platform
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
Modern Research
Explore Modern Research's Products
Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social & news for a complete measure of earned media
Start exploring research insights powered by the only Unified-CXM platform
Modern Sales & Engagement
Explore Modern Sales & Engagement's Products
Plan, manage & measure brand content across 30+ channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Modern Marketing & Advertising
Explore Modern Marketing's & Advertising's Products
Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
All Products
Popular Use Cases
Deliver seamless customer service experiences across 30+ digital channels
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Real-time voice of customer insights on digital and traditional channels
Save time, manage brand risk, and increase ROI with AI-powered insights
Plan, manage & measure brand content across 30+ channels from one platform
Help customers learn from each other — and reduce agent workloads
Consolidate all of your social media needs on the only unified social suite
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
WEBINAR
How to Embrace the 4 Stages of Digital Care Maturity in Financial Services
The financial services industry relies on the ability to deliver exceptional customer service in an environment of fast-changing customer expectations. Customers have moved to social channels to ask questions, look for help or raise concerns. In addition, the volume of engagement on these channels has increased dramatically. Having the ability to listen as well as respond on these customer-preferred platforms, in a secure environment, is critical.
Sprinklr can help. We have the unique ability to help anticipate and integrate each customer’s preferred interaction channel in a unified, secure and collaborative way that is fully powered by AI. You can listen to customers across social, messaging, chat, and web, and then automatically route inbound messages to the right agents to quickly resolve customer issues.
In this webinar, we’ll share how you can:
Request and share sensitive information confidentially in a live chat experience
Retain and attract customers and improve CSAT by giving them industry-leading customer experiences
Keep your high performing Agents — improve their job satisfaction and help them better assist customers with AI-driven automatic responses and real-time customer data
Speakers
Sprinklr
Sprinklr