How Universities Rely on Social Channels to Keep Their Students Safe During Covid-19

Hundreds of universities have reversed or altered their reopening plans in the past several weeks after a new surge of COVID-19 cases. Some colleges have delayed their in-person start dates or moved to 100% virtual, while others are taking a hybrid model. Regardless of the approach, student and faculty health and safety are paramount. All universities will need to stay nimble and provide quick updates and consistent communications to their students.

With nearly 90% of student-aged adults (18-24) leveraging digital channels*, such as Instagram and Twitter, these social platforms are quickly becoming the basecamp in which students, faculty and parents can stay connected. Universities can use these tools to not only provide updates and guidance but to listen for insights and trends.

Join our webinar to hear how Michigan State University, New York University and University of Washington are relying on social channels to communicate everything from their operational plans to listening for feedback. We’ve gathered these social experts to share how they’re moving forward, what they’ve learned so far, and how they are preparing for whatever comes next.


Eileen W. Reynolds
Director of Social Media
New York University
Jacob Kelly
Social Media Strategist
University of Washington
Katie Kelly
Director, Digital Engagement Optimization
Michigan State University
Doug Paetzell
Solutions Consultant

*Source: Manifest Consumer Social Media Survey

Access the webinar on demand

Originally broadcast on Wednesday, September 2, 2020


Modern CareModern ResearchModern Marketing & AdvertisingModern Sales & EngagementPlatformEducation ExperienceCitizen ExperienceSprinklr AI Sprinklr SandboxDeveloper Portal


Our ServicesTrainingPartnersAgencyDeveloper Portal
PrivacyCookie PreferencesModern Slavery StatementIndex EgalitéTerms