Stop, Collaborate & Listen: Crisis Management isn’t what it used to be

Available on-demand

James Puxty, Victoria Usher, Nazli Basoglu

60 minutes

We’re starting to experience the hopeful signs that businesses are reopening. In our attempt to move forward, however, we can’t yet move on from incorporating crisis management practices. Our world is different and our customers are still dealing with a lot of anxiety. With this in mind, we want to share important learnings to help you successfully engage and connect with your customers.

We’ve gathered a group of experts to share their 3 best practices in practicing mindful customer engagement strategies during a crisis:

  • Stop using old crisis management frameworks

  • Actively listen to personalize engagement and protect brand reputation

  • Cross-functionally collaborate to achieve consistently empathetic customer engagement

Hear from our panel of experts from Nationwide Building Society, Ginger May (an award winning PR agency), and Sprinklr to discuss how crisis management has changed and what you need to do now.

In this webinar, you’ll hear how you can continue to manage through the COVID-19 crisis and ready yourself for what’s next:

This on-demand webinar is ready for you to watch immediately.


James Puxty

Head of Incident Communications

Nationwide Building Society

Victoria Usher


GingerMay PR Agency

Nazli Basoglu

Senior Consultant, Business Value


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Available on-demand

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