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AGENT DESKTOP

Power through customer inquiries 40% faster with an AI-powered agent desktop.

Your agents need to match the pace of your customers’ ever-growing needs. Sprinklr Modern Care’s unified agent desktop supercharges conversations and resolutions with faster, more connected, AI-powered processes across voice and digital channels — giving every agent instant access to 360-degree views of a customer’s activity, case history, CRM data, and survey results.

16%

of agents’ time is spent finding relevant content.

Aberdeen Group

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Sprinklr is trusted by the world's biggest brands
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Reduce contact center costs by 30% with AI.

Give your agents full context across all conversations, channels, and activities with AI-powered responses and workflows that eliminate time — and labor-intensive processes.

Eliminate silos and make agents 30% more productive.

Bring relevant data, historical knowledge, and communication tools together in one place to unify your agent’s workflow, eliminate bottlenecks, and reduce the time spent searching across multiple screens and applications.

Retain 89% of customers by answering inquiries faster.

Empower agents with AI-enhanced processes and a unified view of the entire customer journey — so they can deliver quick, consistent resolutions and better customer experiences at every touchpoint.

How can a unified agent desktop deliver the seamless omnichannel experience that 93% of customers prefer?

Agents need a complete line-of-sight into every chat, text, social update, survey question, or community post to understand each customers’ journey. But how can your agents access the relevant data they need to deliver the seamless personalization that customers want?

With Sprinklr’s unified customer experience management (Unified-CXM) platform, agents can review everything known about any customer across 30+ digital and social channels. Modern Care’s agent desktop enriches customer data with AI to deliver real-time omnichannel visibility, tools for easy collaboration. and contextual AI features — all in one single, unified agent dashboard.

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Resolve more cases at first touch with Modern Care’s unified agent desktop.

Connect with our customer service experts to discuss your goals and use cases.

Speed up response times by 75%.

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Review case history, CRM data, chats, emails, community discussions, feedback, and social activity from one unified, centralized agent dashboard.

Improve agent performance by 40%.

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Empower your agents with a simplified central dashboard that brings case handling capabilities for voice and 30+ digital channels together in one place.

Boost customer satisfaction by 20%.

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Use conversational context from the industry’s most advanced AI engine to spotlight better, more informed responses.

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How a unified contact center solution helped AkzoNobel UK reduce response times by 80%.

Offering proactive support with a streamlined care center.

AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels — all from a single contact center solution.

Increasing engagement by 172%.

By supporting customers across every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment, and even earned reach.

Decreasing average response times by 80%.

Sprinklr cut their average response time from 5 hours 42 minutes to 70 minutes — all in a single year, leading to improved sentiment and happier customers.

Get the Essential Guide to AI for Customer Service.

  • Discover how AI-powered listening on the digital channels your customers prefer can help you get a head start on customer care.

  • Learn how to power IVR deflection via AI-powered chatbots, reducing your call volume and live agent costs.

  • Identify ways to accelerate agent response time by detecting customer intent via AI— and use those insights to serve up helpful data and winning responses.

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Trust Radius 2020 Top Rated Social Media Monitoring Tools

“With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burned.”

Read user reviews
G2 Top 50 Products for Customer Service

“The only way for your business to connect on social. Sprinklr has a simple interface. Love it!”

Thank you for contacting us.

A Sprinklr representative will be in touch with you shortly.

Unify your contact center to delight your customers and empower your team.

Contact us for a custom demo of Sprinklr Modern Care — and learn how it creates better customer experiences at every touchpoint.

  • Manage customer service across 30+ digital and voice channels from one unified platform

  • Scale your capabilities while reducing costs with Conversational AI and self-service solutions

  • Reduce overall handle times and boost agent productivity using AI-driven insights and assistance 

  • Optimize your operations with automated speech and text analytics

Request a demo of Sprinklr Modern Care

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