COMMUNITY MANAGEMENT SOFTWARE
Reduce costs by 33% with community management.
An online community gives your customers the space they need to build relationships and support each other — and makes it easier for your agents to identify the customers who need your help. Sprinklr Modern Care’s advanced Community management software helps you engage, moderate, and maintain your brand’s online community. Provide your customers with always-on self-service that drives positive customer experiences without additional care team costs.
average reduction in customer cases for brands with online communities
Sprinklr is trusted by the world's biggest brands
Provide answers 75% faster by supporting online customer communities.
Online communities act as a hub for conversations about your brand, where community managers positively impact CX at scale by efficiently managing customer expectations and interactions.
Increase your brand credibility by 37% with more personalized digital experiences.
Community management software centralizes conversations and creates a channel for customers to have their voices heard and their needs met.
Improve agent efficiency by 77%.
Sprinklr Community Management’s AI, automation, and real-time insights give community managers the ability to monitor activity and troubleshoot faster — freeing them to focus on high-priority tasks.
How does community management improve brand loyalty and boost ROI while reducing costs?
Modern customers expect to be heard across every channel. When they have questions, they want answers fast — and often find that the most helpful responses come from their peers. The rapid growth of digital channels has been paralleled by a rise in engagement in online communities, where customers can talk to one another, share tips, and talk with those they trust the most: other consumers.
Sprinklr Community management software gives community and social media managers advanced tools to fully leverage the power of online communities. Empower your teams to provide personalized, self-service CX that helps customers find their own answers, discover new content, and engage with personalized offers — all through a unified care platform that helps you manage your brand’s social presence and reputation effectively while reducing costly hands-on interactions.
Foster a supportive self-service community with Sprinklr Community Management.
Connect with our experts to discuss your customer service goals and key use cases.
Get insightful customer feedback by monitoring community engagement.
Online communities reduce the time and effort required to connect your customers with the care they need. Drive faster resolutions and increase customer satisfaction by finding out about pain points directly from your audience.
Empower customers to find their own answers — and support those in need of an agent faster.
Provide more personalized customer support in your public-facing communities and quickly resolve issues without exposing information about your brand and your customers.
Increase customer engagement with direct messaging.
Sprinklr Community Management’s messaging options offer security for interactions both between customers and with your community managers. Make accessing content and finding support services a seamless, unified experience every time.
How a unified contact center solution helped AkzoNobel UK reduce response times by 80%.
Offering proactive support with a streamlined care center.
AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels — all from a single contact center solution.
Increasing engagement by 172%.
By supporting customers across every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment, and even earned reach.
Decreasing average response times by 80%.
Sprinklr cut their average response time from 5 hours 42 minutes to 70 minutes — all in a single year, leading to improved sentiment and happier customers.
Get the Essential Guide to AI for Customer Service.
Discover how AI-powered listening on the digital channels your customers prefer can help you get a head start on customer care.
Learn how to power IVR deflection via AI-powered chatbots, reducing your call volume and live agent costs.
Identify ways to accelerate agent response time by detecting customer intent via AI— and use those insights to serve up helpful data and winning responses.
Trust Radius 2020 Top Rated Social Media Monitoring Tools
“With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burned.”
G2 Top 50 Products for Customer Service
“The only way for your business to connect on social. Sprinklr has a simple interface. Love it!”
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Manage customer service across 30+ digital and voice channels from one unified platform
Scale your capabilities while reducing costs with Conversational AI and self-service solutions
Reduce overall handle times and boost agent productivity using AI-driven insights and assistance
Optimize your operations with automated speech and text analytics
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